PAL Holidays Package and/or Stand-Alone products may be purchased through any of the below: 

"PAL Holidays” is not available for purchase across all PAL direct channels as this is a product and service sold by Expedia.  

“PAL Holidays” is not available for sale in Taiwan pursuant to Taiwanese local regulations.

By proceeding to book your PAL Holidays Package and/or Stand-Alone product(s), you agree and understand that you have entered the website powered and operated by Expedia. As such, concerns relating to your booking on PAL Holidays Package and/or Stand-Alone product(s), and the functionality of the PAL Holidays website should be directed to Expedia.  

In availing a PAL Holidays Package and/or Stand-Alone product(s), you confirm that you have read the terms and conditions of Expedia and that you agree thereto. 

PAL is not in any way liable for Expedia's terms and conditions nor shall PAL be liable for failure or refusal of Expedia to provide the service on account of their respective terms and conditions or otherwise.  

The flight ticket(s) that will form part of your PAL Holidays Package shall be governed by PAL’s' , PAL Express’, or PAL's codeshare partner's Conditions of Carriage, as well as the conditions in your ticket or itinerary and receipt, and applicable tariffs and regulations.  

Regulations on accommodation for persons with disabilities vary from country to country and PAL Holidays cannot guarantee that all stay(s), Things to do, car(s), and amenities will be equipped and suitable for wheelchair users or disabled persons. You are responsible to ascertain each country’s relevant regulations and you are encouraged to contact the concerned service provider if you wish to confirm availability of such facilities. 

The standards of accommodation and other services may vary in different destinations. PAL Holidays does not guarantee the standard, class, or fitness of the accommodation or service to be provided by the hotel/resort/tour operators.

Special requests such as room location, a particular view, etc. must be sent directly to the chosen facility/provider.

You agree to a) check the details and all documentation provided to you for your booking and b) contact Expedia immediately if there are concerns with your PAL Holidays booking via the PAL Holidays site or the PAL Holidays Expedia 24/7 hotline below:  

Acceptable forms of payment are credit and debit cards. Pay now or pay at the property options are available depending on the property chosen. Customer will be charged in USD currency.

The merchant descriptor name that will appear in your credit card billing statement is EG*PALAIR HOLIDAYS. 

Upon payment, you will be receiving a travel confirmation email from PAL Holidays. Ensure to have this available for presentation for your flight, at the hotel, experience, and/or transfer provider(s). If no confirmation email is received, please contact Expedia through the PAL Holidays Platform, or call the PAL Holidays Expedia 24/7 hotline. 

By booking your PAL Holidays Package, and/or Stand-Alone products, you acknowledge to have read and agreed to Expedia’s Terms of service. Ensure to read and understand Expedia’s terms and conditions by visiting:  

PAL tickets and Travel Extras purchased through the PAL Holidays site are subject to the applicable PAL, PALex and PAL's Codeshare Partner's Conditions of Carriage.

Flight disruptions: In case a flight booked using PAL Holidays is cancelled, delayed, or impacted by an irregular operation as defined by PAL, applicable airline policies, government regulations and Conditions of Carriage will apply.

Refund/Change/Cancellation policies of Expedia and the chosen provider apply to your PAL Holiday Package, and Stand-Alone products. Any voluntary changes to your PAL tickets shall be subject to the applicable fare conditions, PAL’s, PALex’s or PAL's Codeshare Partner's Conditions of Carriage, and Expedia’s Terms and Conditions in relation to your total PAL Holidays Package.

PAL Holidays Package and/or Stand-Alone products are non-transferable, and cannot be sold or exchanged for cash.

Senior Citizen, PWD, Student, and National Athletes & Coaches Discounts for purely domestic flights(s) sold as regular fare(s) in your PAL Holidays Package shall be collected from PAL, provided that the requester is qualified under Republic Acts 9257, 9994, 9442, 11314 and 10699 and CAB Policy Resolution No. 41, BIR Revenue Regulation No. 13-202 and presents to PAL the requisite documentation. Requests must be submitted through https://bit.ly/PALHolidaysAssist form.

Senior Citizen, PWD, Student, and National Athletes and Coaches discounts shall not apply to domestic promotional fares. 

Flights with a combination of international and domestic sectors purchased under a single booking in your PAL Holidays Package are considered through-fares and sold as a single international journey. As such, Senior Citizen, PWD, Student and National Athletes and Coaches Discounts shall not be applicable. 

PAL reserves the right to modify and otherwise change these Terms and Conditions at any time in its sole discretion. These modifications or changes shall not impact the product(s) that have already been purchased.

Any Personal Data which will be gathered under this transaction will be processed in accordance with: 

a) For flight segments operated by PAL and PAL Express - Philippine Airlines and PAL Express Data Privacy Policy which may be viewed at https://www.philippineairlines.com/PrivacyPolicy, and the Data Privacy Act of the Philippines; 

b) For flight segments operated by other airlines - the applicable carrier's privacy policy for flights operated by our partners; 

c) For the entire travel package sold under this transaction (which includes hotel bookings and other activities) - Expedia’s privacy policy which may be viewed at  
https://us.holidays.philippineairlines.com/lp/b/lg-privacypolicy, 
https://ph.holidays.philippineairlines.com/lp/b/lg-privacypolicy,
https://au.holidays.philippineairlines.com/lp/b/lg-privacypolicy,
https://ca.holidays.philippineairlines.com/lp/b/lg-privacypolicy, and any other relevant data privacy laws, rules, and regulations.

What is PAL Holidays?

Where can I buy a PAL Holidays Product?

Is there a PAL Holidays Hotline I can call?

Is PAL the provider of the stays, things to do, and cars via the PAL Holidays?

What are the forms of payment accepted in the PAL Holidays site?

What merchant descriptor name will appear in my credit card statement?

Can I use the Dear PAL e-Card or the PAL Travel Credits to book via PAL Holidays?

Can I still make changes to the booking I made?

Is there a chat facility for PAL Holidays?

Are hotels fully refundable in the PAL Holidays?