Contact Us
Get in touch with us for the help you need.
If you would like to book a flight or make changes to your existing reservation (rebook, reroute, refund), please contact PAL's reservations hotline.
For bookings made outside Philippine Airlines' website, ticket offices, or hotline, please contact your travel agent directly.
Manila Landline – (+632) 8855-8888
Philippines Mobile (+63) 919-056-2255
7:00AM to 11:00PM (PH Time)
Philippines Facebook Messenger – Click on www.m.me/PhilippineAirlines or go to www.Facebook.com/PhilippineAirlines
7:00AM to 11:00PM (PH Time)
USA/Canada – 1-800-435-9725
operates 24/7
| COUNTRY/REGION | CITY | NUMBER | OPERATING HOURS (LOCAL TIME) |
| Philippines - Luzon | Cavite |
(046) 419-8920 | 7:00AM to 11:0PM (PH Time) |
| Philippines - Luzon | Manila | (+632) 8855-8888 |
7:00 AM to 11:00 PM (PH Time) |
| Philippines - Luzon | Pampanga | (045) 649-8040 | 7:00 AM to 11:00 PM (PH Time) |
| Philippines - Luzon | Palawan | (048) 716-5230 | 7:00 AM to 11:00 PM (PH Time) |
| Philippines - Visayas | Cebu | (032) 520-4720 |
7:00 AM to 11:00 PM (PH Time) |
| Philippines - Visayas | Bacolod | (034) 488-7040 | 7:00 AM to 11:00 PM (PH Time) |
| Philippines - Visayas | Iloilo | (033) 399-7050 | 7:00 AM to 11:00 PM (PH Time) |
| Philippines - Visayas | Tacloban | (053) 832-9820 | 7:00 AM to 11:00 PM (PH Time) |
| Philippines - Mindanao | Cagayan de Oro | (088) 555-9090 | 7:00 AM to 11:00 PM (PH Time) |
| Philippines - Mindanao | Davao | (082) 241-7160 | 7:00 AM to 11:00 PM (PH Time) |
| Philippines - Mindanao | General Santos | (083) 320-0230 | 7:00 AM to 11:00 PM (PH Time) |
| Philippines - Mindanao | Zamboanga | (062) 975-9520 | 7:00 AM to 11:00 PM (PH Time) |
| China | - | 400-100-2752 | Daily: 9:00 a.m. to 6:00 p.m. |
| Australia | - | 02 9249 9900 |
Mondays to Fridays: |
| United Kingdom | - | +44 808- 164-9888 | Daily: 8:00 a.m to 8:00 p.m. (including holidays) |
| Japan | - | 81-3-5157-4362 for International call 0570-783-483 for Domestic call (within Japan only) | Mondays to Fridays: 9:00 a.m. - 5:00 p.m. Saturdays, Sundays and Holidays: Closed |
| Hong Kong | - | (852) 2301 - 9300 | Daily: 9:00 a.m. - 6:00 p.m. |
If you would like to contact any of our PAL office, please locate the nearest one in your area. Select the country/region and city.
You may also directly contact the following offices for specific concerns.
NAIA Terminal 2
6:00 a.m. -11:00 p.m. (PH local time)
6:00 a.m. -11:00 p.m. (PH local time)
NAIA Terminal 2
3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
(For media inquiries only)
Mezzanine Floor, PNB Financial Center
President Diosdado Macapagal Avenue
CCP Complex, Pasay City
Mondays to Fridays: 8:00 a.m. to 8:00 p.m. (Manila, Philippines time)
Mabuhay Miles Call Center
24 Hours Daily (including Holidays)
24 Hours Daily (including Holidays)
5F PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
Change of plans?
The
provides flexible servicing options for rebooking, travel voucher conversion, and refunding at your convenience, wherever you are.Know the status of your request by using the new follow-up feature.
Security Department
PAL Gate 2, Andrews Avenue
Nichols, Pasay City 1300
US DOT's Aviation Consumer Protection Division
(ACPD) Mailing address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
http://www.dot.gov/airconsumer
For more information on list of countries that require airlines
to treat the passenger cabin with insecticides or aerosol
insecticide spray prior to a flight please log on to :
https://www.transportation.gov/airconsumer/spray
Web Accessibility Assistance
PWD Concerns (for flights to/from the United States only)
Want to share your travel experience with Philippine Airlines?
Give a compliment, share a suggestion, or report a complaint by clicking the Customer Feedback button below.
Once email is sent, you will receive:
1. An acknowledgment with a reference number and/or;
2. Detailed email update from our Customer Experience Team.
By clicking the Customer Feedback button, you agree to the PAL Data Privacy Policy and you hereby give your consent to the collection, use, monitoring, disclosure, or transfer of your Personal Data in accordance with PAL Data Privacy Policy.
Clicking this button will open your email mobile application or a new tab in your browser. It will automatically create a new email with your logged-in account. (Please fill in the details, as necessary.)
You may also send us a letter and address it to:
Philippine Airlines, Inc.
Manager – Customer Relations
PNB Financial Center, Pres. Diosdado Macapagal Ave., Pasay City, Philippines
PO Box 1300
If you have concerns regarding your booking or ticket, please call our Hotlines or visit any PAL Ticketing Office nearest you.
We care about your travel experience with us and we give priority to your special needs.
Let us know 48 hours before your flight how we can help you at the airport, during your flight, or even as you connect to another destination by filling-out the Online Disability Assistance Form.
If your needs are not covered in this form, or if you have other special assistance request or inquiries, please call our Hotlines for further assistance.
For PWD Concerns (for flights to/from the United States only) please call our PWD hotline at 1-800-435-9725
.