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Contact Us

Get in touch with us for the help you need.

If you would like to book a flight or make changes to your existing reservation (rebook, reroute, refund), please contact PAL's reservations hotline.

Manila, Philippines+63 2 855-8888 Until 17Mar19

                                      +63 2 8855-8888 Eff.18Mar19

USA/Canada1-800-435-9725

country/region city number operating hours (local time)
Philippines - Luzon Batangas Tel: (043) 779-8988 24/7
Philippines - Luzon Benguet Tel: (074) 661-8898 24/7
Philippines - Luzon Bulacan Tel: (044) 919-8800 24/7
Philippines - Luzon Cavite Tel: (046) 419-8900 24/7
Philippines - Luzon Laguna Tel: (049) 559-8200 24/7
Philippines - Luzon Laoag Tel: (077) 600-8888 24/7
Philippines - Luzon La Union, San Fernando Tel: (072) 687-8098 24/7
Philippines - Luzon Manila Tel: (632) 855-8888 Until 17Mar19
Tel: (632) 8855-8888 Eff.18Mar19
24/7
Philippines - Luzon Nueva Ecija Tel: (044) 960-7888 24/7
Philippines - Luzon Pampanga Tel: (045) 409-6888 24/7
Philippines - Luzon Pangasinan Tel: (075) 633-7888 24/7
Philippines - Luzon Palawan Tel: (048) 716-5188 24/7
Philippines - Luzon Quezon Tel: (042) 718-3888 24/7
Philippines - Luzon Tarlac Tel: (045) 606-8898 24/7
Philippines - Luzon Zambales Tel: (047) 602-6888 24/7
Philippines - Visayas Cebu Tel: (032) 340-0191 24/7
Philippines - Visayas Bacolod Tel: (034) 458-6888 24/7
Philippines - Visayas Dumaguete Tel: (035) 532-9888 24/7
Philippines - Visayas Iloilo Tel: (033) 329-9888 24/7
Philippines - Visayas Samar Tel: (055) 832-9888 24/7
Philippines - Visayas Tacloban Tel: (053) 832-9878 24/7
Philippines - Mindanao Butuan Tel: (085) 975-9888 24/7
Philippines - Mindanao Cagayan de Oro Tel: (088) 864-8788 24/7
Philippines - Mindanao Cotabato Tel: (064) 521-8078 24/7
Philippines - Mindanao Davao Tel: (082) 287-7788 24/7
Philippines - Mindanao Dipolog Tel: (065) 918-8888 24/7
Philippines - Mindanao General Santos Tel: (083) 887-9888 24/7
Philippines - Mindanao Zamboanga Tel: (062) 957-9888 24/7
China - 400-100-2752 Daily: 9:00 a.m. to 6:00 p.m.
Australia - 1-300-887-822 Mondays to Fridays: 9:00 a.m. to 5:00 p.m. Saturdays, Sunday and Holidays: Closed
United Kingdom - +44 (0) 808- 164-9888 Daily: 8:00 a.m to 8:00 p.m. (including holidays)
Japan - Tel: 81-3-5157-4362 for International call 0570-783-483 for Domestic call (within Japan only) Daily: 8:30 a.m. - 6:30 p.m.
Hong Kong - Tel: (852) 2301 - 9300 Daily: 9:00 a.m. - 6:00 p.m.

If you would like to contact any of our PAL office, please locate the nearest one in your area. Select the country/region and city.

PNB Financial Center, CCP Complex, Macapagal Avenue, Pasay City

You may also directly contact the following offices for specific concerns.

5F PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City

Tel: (632) 556-2809 or 777-4800 locals
5646(Domestic) or 5647(International)
Fax: (632) 556-2595

For International Refunds:
Email: refunds_intl@pal.com.ph

For Domestic Refunds:
Email: refunds_domestic@pal.com.ph

For online-purchased tickets Refunds:
Email: onlinebooking_refunds@philippineairlines.com

Mezzanine Level, South Wing
NAIA Centennial Terminal 2
Old Mia Road, Pasay City 1300

3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City

Tel: 777-4800 loc 5401
Fax: (632) 556-1893
Email: corpcomms@pal.com.ph
(for media and csr inquiries only)

Mezzanine Floor, PNB Financial Center
President Diosdado Macapagal Avenue
CCP Complex, Pasay City

Office Hours:
Daily, 8:00am to 8:00pm (Manila, Philippines time)

Mabuhay Miles Service Center
G/F Allied Bank Center, 6754 Ayala Avenue,
Makati City

Fax: Manila - (632) 855-3653; 855-3654
USA/Canada - (818) 630-8469
Office Hours:
Mondays to Fridays: 8:30 a.m. - 6:30 p.m.
Saturdays: 8:30 a.m. - 5:30 p.m.

Mabuhay Miles Call Center

Manila - (632) 855-8888 Until 17Mar19
             - (632) 8855-8888 Eff. 18Mar19
Cebu - (6332) 340-0191
Office Hours:
Daily: 6:00 a.m. - 10:00 p.m.

USA/Canada - 1 (800) I FLY PAL or 1(800) 435-9725
Office Hours:
Daily: 9:00 a.m. - 6:00 p.m. (PST)

Security Department
PAL Gate 2, Andrews Avenue
Nichols, Pasay City 1300

US DOT's Aviation Consumer Protection Division (ACPD) Mailing address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
http://www.dot.gov/airconsumer
For more information on list of countries that require airlines to treat the passenger cabin with insecticides or aerosol insecticide spray prior to a flight please log on to :
https://www.transportation.gov/airconsumer/spray


Web Accessibility Assistance

Tel : +1800-435-9725 (US/Canada toll-free)
Tel: +632-855-8888 (Manila) Until 17Mar19
       +632-8855-8888 (Manila) Eff.18Mar19


PWD Concerns

Tel : +632-777-4800 local 5932

Want to share your travel experience with Philippine Airlines? Click the Customer Feedback box below to give a compliment, share a suggestion, or report a complaint.




You may also send us a letter and address it to:


Philippine Airlines, Inc.
Manager - Customer Relations
PO Box 1344
Makati City, Philippines


For PWD Special Assistance requests, please fill-out the Disability Assistance Form or you may call our Hotlines for assistance. Please note that special assistance requests must be made at least 48 hours before your flight.


If you have concerns regarding your booking or ticket, please call our Hotlines or visit any PAL Ticket Office near you.

We care about your travel experience with us and we give priority to your special needs.


Let us know 48 hours before your flight how we can help you at the airport, during your flight, or even as you connect to another destination by filling-out the Online Disability Assistance Form.


If your needs are not covered in this form, or if you have other special assistance request or inquiries, please call our Hotlines for further assistance.


For PWD concerns please call our PWD hotline at 7774800 local 5932.


The People of PAL


Philippine Airlines takes pride in being the full service flag carrier of the Philippines. From the frontline to the support end, the people of PAL fly more than 12 million passengers every year to 71 destinations all over the world.


Our daily operations are powered by a diverse group of talent, including pilots, cabin crew, airport and ticket office staff, aircraft engineers, finance and administrative professionals. They come together and bring their expertise to achieve our mission of delivering safe, reliable, and heartwarming Filipino travel experience.


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