Travel Advisory

PAL System Upgrade on March 23 to March 24, 2019

06 Mar 2019

Philippine Airlines will be upgrading its systems on March 23 to 24, 2019.

The system upgrade is a critical enabler to achieve PAL’s 5-Star Ambition and to enhance our passengers’ end-to-end experience. With the system upgrade, passengers can expect:

  1. Easier booking, automated customer preference recognition
  2. Faster check-in process
  3. Better online check-in experience
  4. Seamless service from interline partners
  5. Real-time, personalized alerts for flight changes, etc.
  6. Cash-Plus-Miles redemption (online, PAL Ticket Office, or Hotline)
  7. Year-round Miles redemption for any seat / any fare

During the upgrade on March 23 to 24, PAL will continue to operate the scheduled flights but the following services will be temporarily unavailable:

  1. Purchase of new flight and tour bookings
  2. Rebooking, rerouting, and refunds
  3. Online check-in through PAL website, mobile application, and kiosk on March 22-25*
  4. Check-through of connecting flights on March 22 to March 24*
  5. Purchase of PAL Travel Extras, like additional baggage allowance and choice seats
  6. Redemption of Mabuhay Miles and Upgrade Travel Certificates
  7. myPAL Upgrade bidding on March 21-25
  8. Special requests like special meals, bassinets, and stretchers

Those with travel plans on the weekend of March 23 are advised to purchase their tickets before March 23.

Passengers whose flights fall on March 21 to 25 are strongly encouraged to:

  1. Arrive early for check in at the airport,
  2. Bring a printed or digital copy of their ticket or receipt  together with their government-issued ID or passport
  3. Purchase travel extras like choice seats and excess baggage before March 23, and
  4. Make special requests (special meals, bassinets, and stretchers) at least 48 hours before their flight but not later than March 22 (note: at least 24 hours prior for special meals; at least 72 hours prior for stretchers)

The said services will resume after the completion of PAL’s system upgrade targeted on March 24, noon time.

We ask for everyone’s patience and understanding while we transform to serve passengers better in the future.

For any concerns, passengers may call PAL's Reservations hotline (+632 855 8888).  Passengers may check the hotline number for their location through www.philippineairlines.com/Reservations.

For more information, please visit: FAQ page

Note: All schedules are in PH Time.
*London will begin migration earlier on March 21, 10:00PM UK time

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