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Note: Non-OFWs refer to Returning Overseas Filipinos (non-OFW students, non-OFW Balikbayan, non-OFW tourist, etc.), spouse and children of Filipinos, diplomats, foreign officials accredited by the Philippines, and eligible non-Filipino/foreign citizens.


1. As early as 3 days prior to your departure, register and accomplish the PAL Electronic Case Investigation Form and save the confirmation e-mail and QR code: https://bit.ly/MNLPALeCIF

Please note that this is a two-step registration process. Your registration is completed once you receive an e-mail containing a QR Code.

2. Ensure to have a confirmed booking at a hotel accredited by Tourism and Health Agencies while waiting for your COVID-19 test results and for at least 2 days. You must stay at your booked hotel until the test result is sent and BOQ medical certificate is issued. 

Please click here for the list of DOH-Inspected, PAL Partner Hotels in Manila.
Please click here for the FULL list of DOH-Inspected hotels in Manila.

3. Upon check-in, sign the Declaration and Waiver Form presented by our check-in agent, indicating that you are healthy and fit to travel.


4. Accomplish the Health Declaration Form and Arrival Card.


5. Upon arrival, listen to the briefing conducted by the Philippine Coast Guard.

6. Undergo a temperature check, submit the Health Declaration Form upon deplaning, and proceed to the designated waiting area. Fill out the Affidavit of Undertaking.

7. Proceed  to the verification and barcoding booth. Present your passport and the QR code sent to you after accomplishing the e-CIF. 

8. Pay for your RT-PCR Test. Effective October 16, 2020, the test costs Php 4,000 and you may pay in cash (PHP or USD), card, GCash, PayPal™, WeChat Pay, or Alipay. ATMs are available inside the terminal. You will be given three (3) barcode stickers. (The RT-PCR testing fee was previously at Php 4,500 from July 27, 2020 to October 15, 2020.)

9. Proceed to the Swab Test booth and hand out the three barcode stickers.

10. Undergo the COVID-19 RT-PCR Test and receive a sticker indicating that you have completed the test. Place the sticker on the back of your passport.

11. Help Desks are available at the waiting area for passengers who do not have smart devices/phones. Charging stations are also available.

12. Clear with immigration and submit the Arrival Card. 

13. Proceed to the hotel verification desk. Please refer to the hotel code indicated in the e-mail that was sent to you after registration to the PAL e-CIF. If your hotel code starts with H-001 and up, please proceed to the desk near carousel number seven (7). If your hotel code starts with D-001 and up or B-001 and up, please proceed to the desk near carousel number six (6).

Hotel coordinators shall verify your hotel booking or assist you in your reservation if you have not made one yet. Please ensure that hotel verifiers have signed or stamped your Affidavit of Undertaking. You may also arrange for your airport-hotel transfer (via shuttle/van) at these desks. A separate desk is available for coupon taxis and metered taxis. A sticker will be given to you indicating your choice of transportation to your quarantine hotel:

• For pre-arranged hotel transfers, a red sticker will be provided
• For Shuttles/Vans, a blue sticker will be provided
• For Metered Taxis, a yellow sticker will be provided
• For Coupon Taxis, a green sticker will be provided

14. Claim your baggage at the designated carousel and clear with Customs Check.

15. Submit the Affidavit of Undertaking before exiting the terminal. Proceed to your booked hotel through your preferred mode of transportation.


16. Check in at your hotel and wait for the release of your test results, which are released within 24 hours. For those who tested negative, it will be sent to the e-mail address you have provided when you registered. If you filled out a Philippine mobile number during registration, you will also receive a text message (SMS) indicating that your test result is ready and has been sent to the e-mail address you have provided when you registered. 

In case you have onward connecting flights and are required to extend your stay, please call +632 8855-8888 as soon as possible for the rebooking of your connecting flights (subject to terms and conditions).

17. Your accommodation and food during your stay including fees due to required extensions will be at your own expense. Delivery of food and other essentials to your room are subject to the rules and regulations of the hotel.


18. If you test positive, the BOQ shall transfer you to a designated hospital for further medical management. 

If you test negative, you may obtain your BOQ medical certificate via the DOH-BOQ certificate page for clearance at your quarantine hotel. For a hard copy of your certificate, printing services will be available at your hotel.

To follow up on your test results, you may contact our testing partner through the following channels:

19. Once you are cleared, you may contact your relatives to pick you up and bring you home. Further transportation shall be at your own expense. If you have an onward PAL flight, please ensure to pre-register and secure all travel and health documents required by your destination’s Local Government Unit (LGU). Click here for A Guide On Philippine Domestic Travel

20. Once at home, please complete your 14-day quarantine/self-isolation.