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As the COVID-19 situation continues to evolve, we will keep you updated on the status of flights.

Last updated: PH Local Time, May 29, 2020, 1315H

What is the status of PAL flights?

All Philippine Airlines international and domestic flights to and from our hubs in Manila, Cebu, and Clark are cancelled until May 31, 2020 due to the quarantine restrictions extended by the Philippine Government for specific locations. 

We continue to carry cargo shipments to keep intact critical supply chains across the Philippines and within the Asia/Pacific region.

When will PAL resume operations?

We plan to resume our operations in by June 01, 2020, if the situation allows. We will be operating flights to and from our Manila, Cebu, Davao, and Iloilo hubs. 

However, we caution you that these plans are highly subject to change, depending on COVID-19 conditions: the duration of community quarantines, the status of travel bans and restrictions imposed by various governments and their impact on passenger demand, and above all on the public health and safety situation in each of the countries that PAL serves. Please visit this website regularly for more details and updates.


May 31, 2020

Philippine Airlines will operate the following special flights between MANILA and NEW YORK on May 31, 2020, using Airbus A350 aircraft. The PR5126 Manila-JFK flight is allowed to carry only U.S. citizens and U.S. Lawful Permanent Residents. The PR5127 JFK-Manila flight is allowed to carry only Filipino citizens, their foreign spouses and children. The restriction on passenger types is set by current Philippine immigration requirements for entry and exit.


  • MANILA TO NEW YORK on May 31, Sunday
    Departure from Manila (MNL): 10:00AM local time
    Arrival in New York (JFK): 02:15PM local time

  • NEW YORK TO MANILA on May 31, Sunday
    Departure from New York (JFK): 07:15PM local time
    Arrival in Manila (MNL): 11:45PM local time on June 1, Monday

If you wish to purchase a ticket on one of these flights, please book your flight by calling our PAL Reservations Hotline at +632 88558888 , PAL U.S. Reservations at  1-800-435-9725  or Global Reservations hotline 1-800-I-FLY-PAL, or visit our ticket office at the NAIA Terminal 2 in Manila.


Please note that seats are limited on the Manila-JFK and JFK-Manila flights because of restrictions set by Philippine authorities.


How do I know if there are changes or cancellations on my booking?

Affected passengers will be notified by email. As of this writing, all PAL flights from our hubs in Manila, Cebu, and Clark are cancelled until May 31, 2020. You may also check your Flight Status on the PAL website 48 hours before your trip. Information is available 2 days before until 2 days after the original flight schedule.


Only passengers who initially paid in full or a portion of their tickets in cash may avail of the cash deposit, GCash disbursement or pick-up option. For multiple forms of payment in one (1) ticket, only the cash value will be released. The card value will be credited back to the account used to purchase the ticket.


A. CASH DEPOSIT OPTION

Cash deposit request shall be processed upon verification and approval, provided the following requirements are submitted:

1.  For passenger’s own bank account 
a. Bank Validated Deposit Slip or bank book reflecting the bank name, account name, and account number of the passenger; 
b. Two (2) Government-issued** valid identification of the passenger-account holder 
c. Signed cash deposit acknowledgement letter from the passenger-account holder signifying acceptance of cash deposit.

2.  For passengers with the same surname under the same application authority requesting deposit to only one (1) account:  
a. Bank Validated Deposit Slip or bank book reflecting the bank name, account name (surname must be the same for all), and account number of the passenger account holder; 
b. Two (2) Government-issued** valid identification of the passenger-account holder
c. Signed cash deposit consent letter from the passenger-account holder signifying agreement to accept the cash deposit for all travelers. The signature in the authorization letter should match the signature appearing in the submitted IDs. 
d. Signed cash deposit authorization letter from all other passengers signifying agreement to have all cash refunds deposited to a single account. For minor or incapacitated passengers, the request/authorization letter must be signed by the parent or guardian with proof of relationship to the minor or incapacitated person (e.g. birth certificate of the  minor or any court-issued document appointing the guardian). 
e. Two (2) Government-issued** valid identification of each of the passengers (OR the parent/guardian for minors and incapacitated passengers).

3.  For passengers with different surnames, under the same refund application authority: 
     Each passenger should submit their individual Bank Account numbers. 
a. Bank Validated Deposit Slip or bank book reflecting the bank name, account name, and account number of the passenger-account holder; 
b. Two (2) Government-issued* valid identification of the passenger-account holder. 
Note: If there is any passenger without a bank account in the same refund application authority, cash deposit may be done, provided the following are submitted: 
a. Bank Validated Deposit Slip or bank book reflecting the bank name, account name (and account number of the passenger-account holder; 
b. Two (2) Government-issued** valid identification of the passenger-account holder 
c. Signed cash deposit consent letter from the passenger account holder signifying agreement to accept the cash deposit for the other passenger/s The signature in the authorization  letter should match the signature appearing on the submitted IDs. 
d. Signed cash deposit authorization letter from the other passenger/s signifying agreement to have the cash refund deposited to another account with a different account name (For minor or incapacitated passengers, the request/authorization letter must be signed by the parent or guardian with proof of relationship to the minor or incapacitated person. (e.g. birth certificate of the minor or any court-issued document appointing the guardian). 
e. Two (2) Government-issued** valid identification of each of the other passengers (OR parent/guardian for minors and incapacitated passengers).                    **SSS, Driver’s License, Passport, PRC, IBP, etc. 

 


B. GCASH DISBURSEMENT OPTION


GCash disbursement request shall be processed upon verification and approval, provided the following requirements are submitted: 


1. For passenger’s own GCash account

  1. Screenshot of GCash account profile page reflecting the account name, mobile number of the passenger and that the GCash account is fully verified;
  2. Two (2) Government-issued** valid identification of the passenger-account holder
  3. Signed GCash disbursement acknowledgment letter from the passenger-account holder signifying acceptance of GCash disbursement.


2. For passengers with the same surname under the same application authority requesting GCash disbursement to only one (1) account: 

  1. Screenshot of GCash User Profile page reflecting the account name, mobile number of the passenger-account holder (surname must be the same for all) and that the GCash account is fully verified;
  2. Two (2) Government-issued** valid identification of the passenger-account holder
  3. Signed GCash disbursement consent letter from the passenger-account holder signifying agreement to accept the GCash disbursement for all travelers. The signature in the authorization letter should match the signature appearing in the submitted IDs.
  4. Signed GCash disbursement authorization letter from all other passengers signifying agreement to have all cash refunds disbursed to a single GCash account. For minor or incapacitated passengers, the request/authorization letter must be signed by the parent or guardian with proof of relationship to the minor or incapacitated person (e.g. birth certificate of the minor or any court-issued document appointing the guardian).
  5. Two (2) Government-issued** valid identification of each of the passengers (OR the parent/guardian for minors and incapacitated passengers).


3. For passengers with different surnames, under the same refund application authority:

            Each passenger should submit their individual GCash account mobile numbers. 

  1. Screenshot of GCash User Profile page reflecting the account name, mobile number of the passenger-account holder and that the GCash account is fully verified;
  2. Two (2) Government-issued* valid identification of the passenger-account holder. 

Note: If there is any passenger without a GCash account in the same refund application authority, GCash disbursement may be done, provided the following are submitted: 

 

  1. Screenshot of GCash User Profile page reflecting the account name, mobile number of the passenger-account holder and that the GCash account is fully verified;
  2. Two (2) Government-issued** valid identification of the passenger-account holder
  3. Signed GCash disbursement consent letter from the passenger account holder signifying agreement to accept the GCash disbursement for the other passenger/s. The signature in the authorization letter should match the signature appearing on the submitted IDs.
  4. Signed GCash disbursement authorization letter from the other passenger/s signifying agreement to have the cash refund disbursed to another account with a different GCash account name (For minor or incapacitated passengers, the request/authorization letter must be signed by the parent or guardian with proof of relationship to the minor or incapacitated person. (e.g. birth certificate of the minor or any court-issued document appointing the guardian) .
  5. Two (2) Government-issued** valid identification of each of the other passengers (OR the parent/guardian for minors and incapacitated passengers).      **SSS, Driver’s License, Passport, PRC, IBP, etc. 


  

C. CASH PICK-UP OPTION

Cash pick-up request shall be processed upon verification and approval, provided the following requirements are submitted:

1. For Passengers:
a. Refund application receipt and/or this refunds advisory email copy
b. Original Government-issued* Valid Identification with photo and signature

2. For Passengers outside the PH:
   (We can pre-arrange pickup at any international PAL station nearest you)
a. Refund application receipt and/or this refunds advisory email copy
b.Government-issued** valid identification with photo and signature reflecting the international address

3. For Authorized Representative:
a. Refund application receipt and/or this email copy
b. Photocopy of two (2) Government-issued* Valid Identification of the passenger/s with photo and signature
c. Signed authorization letter from passenger/s signifying agreement to have the authorized representative claim the refund value. For minor or incapacitated passengers, the request/authorization letter must be signed by the parent or guardian with proof of relationship to the minor or incapacitated person (e.g. birth certificate of the minor or any court issued document appointing the guardian.
d. Signed acknowledgment letter from the authorized representative with signature matching that of what is in the ID presented
e. Two (2) Government-issued** valid identification of the passenger/s (OR the parent/guardian for minors and incapacitated passengers) signifying agreement to have the authorized representative claim the refund value. The signature/s in authorization letter should match the signature appearing on the submitted IDs. 
  *SSS, Driver’s License, Passport, Professional License, PRC, IBP etc


FOR CREDIT CARD TRANSACTIONS

 

If the credit card used is not under the passenger’s account name, the passenger and credit card holder both agree that:


  • Either the passenger OR credit card holder may apply for a refund, provided that the credit card holder must present a copy of the passenger’s government-issued ID and passenger’s duly signed authorization letter for the said purpose..
  • PAL shall not be held liable to the passenger and/or credit card holder for any and all damages that may result from the ticket cancellation.

 

FOR OTHER PAYMENT OPTIONS

For Alipay, PayPal, GCash, or WeChat payments, your refund shall be credited back to your Alipay, PayPal, Gcash, WeChat account used.

For Alternative Payment Options via 2C2P for Thailand, Indonesia, Malaysia, and Singapore, PAL may contact you to request for additional information (e.g. Bank Account number) to process the refund.