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Last Update: 21:00 PH Time, May 27, 2021

What is IATA Travel Pass?

The IATA Travel Pass is a digital health app that validates and authenticates all country regulations regarding COVID-19 passenger travel requirements. It aims to establish and regain the confidence in travel through an accessible digital platform.

The IATA Travel Pass app allows passengers to:
  • Create a digital version of their biometric passport
  • Find information on travel, testing and vaccine requirements of their destination, powered by IATA Timatic
  • Access a global registry of testing centers and laboratories at their departure and/or arrival location that can conduct COVID-19 tests in accordance with the type of test required for their travel
  • Receive digital copies of their verified test result, and share these with relevant authorities to facilitate travel

How can I join the trial?

Philippine Airlines invites its passenger to be the first in the Philippines to trial IATA Travel Pass. An exclusive PAL merchandise, in partnership with Green Cross Inc., will be given to passengers who complete the trial process. Here’s how to join the trial:





You are eligible to join the trial if you are flying from Manila to Los Angeles, or Manila to Singapore on these flight dates:


Flight Date

Flight Number

Route

 Eligible Platform

May 4, 9, 16, 18, 20, 21, 23

PR 102

Manila -  Los Angeles

 iOS only

May 6, 13, 16, 17, 20, 23, 24

PR 507

Manila -  Singapore

May 25, 27, 28, 30, 31 and June 1, 3, 4

PR 102

Manila -  Los Angeles

 iOS and Android

May 27, 30, 31 and June 1, 3, 4

PR 507

Manila -  Singapore

The list of flights may change without prior notice. Please ensure to check this page regularly.





Download the IATA Travel Pass in the Apple Store or Google Play Store, or by scanning the QR code below:

                        Apple Store

For iOS users: Passengers must have an iPhone 7 or newer models with at least iOS version 13.3 to use the app. It is not available for iPads.


                      Google Play Store

For Android users: Passengers must be on at least Android 6.0 (API level 23) to use the app.






After downloading the mobile app, enter the exclusive invitation code for Philippine Airlines. An email will be sent to passengers on flights listed above. You may add your email address to your booking via the Manage Booking facility in our website.
 
If you do not receive an email from us within 4 days from your departure date, please reach us with your booking or flight details so we can give you the invitation code. You may call our Reservations Hotline, visit any of our Ticket Offices, or message us through our Facebook page.






Sign in and agree to all data and privacy and terms and conditions of the app. Proceed to create your profile and digital passport.






Add your flight by choosing Philippine Airlines and your flight number. According to your destination, the app will show you the type of COVID-19 test you need to take and when to take it.
 

Please ensure that you also secure the additional travel documents required by your destination. Click here for a guide on travel rules and requirements.






Proceed to PAL’s Testing Facilities and take your COVID-19 test. Our testing facilities are in partnership with DOH-accredited Detoxicare Molecular Diagnostics Laboratory. Our testing facilities are located at PAL Learning Center in Manila and PAL Gate 3 in Pasay City. Click here for more details and how to navigate your way to our testing facilities.


Please ensure to register via PAL’s Passenger Profile and Health Declaration Form as early as 5 days before departure.
 
Upon entry to our testing facilities, please prepare to present your ID, PAL Ticket, QR Code, payment confirmation email (for prepaid tests), and the IATA Travel Pass app.
 
You will be instructed to open the IATA Travel Pass app and scan a QR Code of Detoxicare Molecular Diagnostics Laboratory. Agree to share your data with the laboratory. This will ensure that you receive your verified test result via the mobile app.
 





Wait for your test results. If you test negative and meet all the test requirements for your destination, you will receive a ready to fly or OK to Travel prompt inside the IATA Travel Pass App.
 
Please ensure that you have secured other non-health requirements for your travel.
 





On the day of your flight, proceed to our check-in counters at Ninoy Aquino International Airport (NAIA) Terminal 1 and present your passport, ticket, other travel requirements, and the IATA Travel Pass App.

 





At the boarding gate, claim your exclusive PAL merchandise in partnership with Green Cross Inc.






Like the IATA Travel Pass app? An email will be sent to you after your flight so you may share us your thoughts.


Frequently Asked Questions

It’s stuck in the opening screen, why can’t I sign in?

Make sure to enable sign-in with app, enable touch ID, and set up a passcode using the settings of your device.
 

What is the invitation code?

The invitation code will be sent to eligible passengers via email within 4 days from their date of departure. If you do not receive an email from us, you may also call our Reservations Hotline, visit any of our Ticket Offices, or message us through our Facebook page. Please ensure that you have a valid email address in your booking. You may use our Manage Booking facility to update your record.
 

I can’t set up my digital passport. Can I still complete the trial?

Setting up your digital passport is a requirement for you to complete the trial process. Please ensure that you remove your phone and passport cases during the scan. If the NFC scan fails, please try again after ten minutes.  The location of the NFC chip may be different depending on your device.

If the scan is successful and the passport is not yet added, it may be due to a mismatch of your passport photo and your profile photo in the app. Please uninstall and reinstall the application to upload a new profile photo. Ensure that glasses and head coverings are removed.
 

Why is my flight not in the options?

Only a select number of flights and dates are available for the trial. Please ensure that your booking belongs to the list of flights found in this page. Please note that due to changing regulations in the Philippines, the status of your flights may be changed. Check this page regularly for updates on the list of eligible flights.


I have already undergone testing and received my test result via email. Why is my result not sent via the app?

If you have already received your test result via email, please contact our Testing Facility hotlines, so they can resend your test result. You may reach them at +639685539214 (Smart) or +639062613074 (Globe).
 

My screen shows a red or gray banner? What does this mean?

It may mean that you have tested positive, undergone the wrong type of test, or that you have taken the test outside of the allowable timeframe required by your destination. Please check your test result that was sent via email and contact our Testing Facility Hotlines at +639685539214 (Smart) or +639062613074 (Globe).
 

There is something wrong with the app/I am still having difficulty navigating the app.  Who can I contact?

If you are experiencing difficulty navigating the app, please reach us through our Facebook page.