As we get ready to fly again, we're adding more safety measures to protect you. In line with the highest standards, here is what you can expect to ensure that you enjoy a healthy, safe, and clean environment on your next PAL flight.

This list may be updated regularly. It is the passenger’s responsibility to find out and to comply with all travel requirements that apply for his or her route or destination country.

Before the Flight

1. All passengers must bring their own face masks to use at the airport and throughout the flight. Failure to bring a face mask will mean that you will not be allowed to board your flight. We allow surgical, ear loop, or do-it-yourself masks, as well as other protective shielding (however, if you are traveling to or from Singapore, Xiamen, Macau or Honolulu, only surgical masks are allowed by the concerned local authorities; if you are traveling to or from Auckland, only medical-grade masks such as surgical masks and N95 respirators are allowed). Infants up to 2 years old are exempted from the face mask requirement.
2. We encourage passengers to bring their own sanitizers and their onboard travel essentials. You may bring hand sanitizers with maximum content of 70% alcohol, up to 10 pcs of 100mL as part of carry-on.
3. Passengers must ensure that their carry-on bag is within the required specifications: Length of 22 inches / 56cm, Width of 14 inches / 36cm, Height of 9 inches / 23 cm, and Weight of 15 lbs / 7 kilos. On top of the carry-on bag, only two of the following items may be carried inside the cabin: Laptop Computer, Small Bag, Overcoat / Wrap / Blanket, Reasonable amount of reading material/s, Small Camera or Binoculars, Infant Case, Infant Food, and Sealed Duty-Free Bag. For PWDs, the previous items shall be in addition to assistive devices.
4. Online check-in is encouraged. To ensure ample time for security checks, we urge passengers to arrive early at the airport:
   
   • 4 hours prior to departure from Manila (International flights)
   • 3 hours prior to departure from Manila (Domestic flights) and other airports
     
     
     

Point of Booking

All ticket offices will have thermal scanning, managed social distancing, and transparent counter barriers. Our service personnel will be equipped with face masks and gloves. We will implement a no-mask-no-entry policy in our ticket offices.

At the Airport

We will do our best to enforce social distancing while passengers are waiting, on queue, or inside PAL shuttle buses. Passengers can expect thermal scans at entry points, distribution of locator forms that they would need to fill out, sanitizers available at designated areas, and other security checks. Our airport staff will be equipped with face masks. Passengers must also wear their face masks all the time.

Mabuhay Lounge
All PAL Mabuhay Lounges will have sanitizing floor mats at the entry points. Meals will be served in sealed packaging, while beverages will be served on demand. Hand sanitizers will be available. All lounge staff will likewise wear protective gear.

Inside the Aircraft
PAL’s entire fleet of aircraft will continue to undergo rigorous cabin cleaning and disinfection. All contact surfaces are wiped down using stronger cleaning agents, and the aircraft’s HEPA filters are maintained regularly.

During the Flight
Onboard Service: Our cabin crew will wear full Personal Protective Equipment (PPE). They will practice a simplified inflight service approach that minimizes frequent contact.
Meals: We will continue to follow strict Hazard Analysis Critical Control Point (HACCP) procedures when preparing inflight meals. Meals and snacks will continue to be in sanitized containers or secure packaging.
Seating: Passengers can have flexibility to choose a seat depending on the space that they need. These seat options include a Distancing Seat for Premium Economy Class and Economy Class fare in all of our international flights (excluding our special flights) until November 30, 2020. We are suspending our Distancing Seat option for all domestic flights which will depart starting July 15. This will free up the current limited domestic capacity to serve the urgent public need:  bringing stranded individuals and OFWs home, and helping authorized travelers get to their destinations for essential business or family reasons. When the flights are not full, we will continue to allocate seat assignments, upon check-in at the airport, in a way that maximizes personal distance between our passengers. 

Our Distancing Seat product will be constantly reviewed and may be changed depending on government travel rules, as well as the public health situation. 

Choose a seat depending on the space that you need.

Onboard Distancing Seat Options:

Greater peace of mind while traveling

• Business Class Seats: Experience ultimate comfort and exclusivity when you book in PAL’s Business Class. 
• Distancing Seats: Choose to be seated in a section where distancing will be strictly observed when you book in Premium Economy Class or Economy Flex Fares. In this Distancing Section, an aisle or middle seat will be left empty in defined rows per aircraft for all international flights departing until November 30, 2020. 
• Regular Seats: Choose to be seated in our section where Distancing will be observed depending on space availability. This option is ideal for groups who wish to be seated together.