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As we get ready to fly again, we're adding more safety measures to protect you. In line with the highest standards, here is what you can expect to ensure that you enjoy a healthy, safe, and clean environment on your next PAL flight.

This list may be updated regularly. It is the passenger’s responsibility to find out and to comply with all travel requirements that apply for his or her route or destination country.







Before the Flight

  1. All passengers must bring their own face masks to use at the airport and throughout the flight. Failure to bring a face mask will mean that you will not be allowed to board your flight. We allow surgical, ear loop, or do-it-yourself masks, as well as other protective shielding (however, if you are traveling to or from Singapore, Xiamen, Macau or Honolulu, only surgical masks are allowed by the concerned local authorities; if you are traveling to or from Auckland, only medical-grade masks such as surgical masks and N95 respirators are allowed). Infants up to 2 years old are exempted from the face mask requirement.
  2. We encourage passengers to bring their own sanitizers and their onboard travel essentials. You may bring hand sanitizers with maximum content of 70% alcohol, up to 10 pcs of 100mL as part of carry-on.
  3. Passengers must ensure that their carry-on bag is within the required specifications: Length of 22 inches / 56cm, Width of 14 inches / 36cm, Height of 9 inches / 23 cm, and Weight of 15 lbs / 7 kilos. On top of the carry-on bag, only two of the following items may be carried inside the cabin: Laptop Computer, Small Bag, Overcoat / Wrap / Blanket, Reasonable amount of reading material/s, Small Camera or Binoculars, Infant Case, Infant Food, and Sealed Duty-Free Bag. For PWDs, the previous items shall be in addition to assistive devices.
  4. Online check-in is encouraged. To ensure ample time for security checks, we urge passengers to arrive early at the airport:
    • 4 hours prior to departure from Manila (International flights)
    • 3 hours prior to departure from Manila (Domestic flights) and other airports






Point of Booking

All ticket offices will have thermal scanning, managed social distancing, and transparent counter barriers. Our service personnel will be equipped with face masks and gloves. We will implement a no-mask-no-entry policy in our ticket offices.






At the Airport

We will do our best to enforce social distancing while passengers are waiting, on queue, or inside PAL shuttle buses. Passengers can expect thermal scans at entry points, distribution of locator forms that they would need to fill out, sanitizers available at designated areas, and other security checks. Our airport staff will be equipped with face masks. Passengers must also wear their face masks all the time.






Mabuhay Lounge
All PAL Mabuhay Lounges will have sanitizing floor mats at the entry points. Meals will be served in sealed packaging, while beverages will be served on demand. Hand sanitizers will be available. All lounge staff will likewise wear protective gear.







Inside the Aircraft
PAL’s entire fleet of aircraft will continue to undergo rigorous cabin cleaning and disinfection. All contact surfaces are wiped down using stronger cleaning agents, and the aircraft’s HEPA filters are maintained regularly.







During the Flight
Onboard Service: Our cabin crew will wear full Personal Protective Equipment (PPE). They will practice a simplified inflight service approach that minimizes frequent contact.
Meals: We will continue to follow strict Hazard Analysis Critical Control Point (HACCP) procedures when preparing inflight meals. Meals and snacks will continue to be in sanitized containers or secure packaging.
Seating: Passengers can have flexibility to choose a seat depending on the space that they need. These seat options include a Distancing Seat for Premium Economy Class and Economy Class fare in all of our international flights (excluding our special flights) until November 30, 2020. We are suspending our Distancing Seat option for all domestic flights which will depart starting July 15. This will free up the current limited domestic capacity to serve the urgent public need:  bringing stranded individuals and OFWs home, and helping authorized travelers get to their destinations for essential business or family reasons. When the flights are not full, we will continue to allocate seat assignments, upon check-in at the airport, in a way that maximizes personal distance between our passengers. 

Our Distancing Seat product will be constantly reviewed and may be changed depending on government travel rules, as well as the public health situation. 


Choose a seat depending on the space that you need.

Onboard Distancing Seat Options:


Experience ultimate comfort and exclusivity.


Book in PAL’s Business Class and experience world-class luxury in the skies. Indulge in plush seats, an exclusive cabin, and extra privacy through cabin dividers in our aircraft.



Get Distancing Seats in International Flights. 


Choose to sit in the Distancing Section within your fare type or class of service for all International Flights until November 30, 2020. Aside from having a middle or an aisle seat left empty beside you, you can also enjoy faster boarding and deplaning as these Distancing Seats are located at the front of the aircraft. 



Choose to be seated together.



If you are traveling with family, friends, or passengers needing special assistance, you may choose to be seated in rows where passengers can stay close together.


You may choose a Distancing Seat if you book in our Premium Economy Class or in an Economy Flex fare in all of our International Flights departing until November 30, 2020 (excluding Special / Repatriation Flights). You may book a Premium Economy Class or Economy Flex fare through PAL’s website or mobile app, by calling PAL’s hotline, by visiting any PAL Ticket Office, or by contacting your travel agent. Our Distancing Seat product will be constantly reviewed and may be changed depending on government travel rules, as well as the public health situation.

Greater peace of mind while traveling

Booking a ticket with Philippine Airlines is an assurance that you enjoy peace of mind and the highest standards of safety and security. 
Most PAL aircraft have roomier seat configuration, offering wider seats, more legroom and more forward space between seat rows, compared to budget carriers & even some full-service airlines. Our non-stop flights ensure that you have a hassle-free journey straight to your destination.  
Most importantly, we take pride in our crew who have undergone specialized training on preventive measures and appropriate medical protocols.


Answers to Frequently Asked Questions (Onboard Distancing)


Q: Will distancing be observed inside PAL’s aircraft?

A: Passengers can look forward to different seat options. Passengers may avail: 

  • Business Class Seats: Experience ultimate comfort and exclusivity when you book in PAL’s Business Class. 
  • Distancing Seats: Choose to be seated in a section where distancing will be strictly observed when you book in Premium Economy Class or Economy Flex Fares. In this Distancing Section, an aisle or middle seat will be left empty in defined rows per aircraft for all international flights departing until November 30, 2020. 
  • Regular Seats: Choose to be seated in our section where Distancing will be observed depending on space availability. This option is ideal for groups who wish to be seated together.

Reserving a seat in advance gives passengers the comfort of being seated with their travel companion/s and in their preferred location within their designated cabin class. Seat assignments, however, may be changed for operational, safety, or legal requirements.

Q: When will Distancing Seat Options be available?

A: Distancing Seat options will be available for purchase in all of our channels starting June 16, 2020 for all international flights departing until November 30, 2020 (excluding Special or Repatriation Flights). Our Distancing Seat product will be constantly reviewed and may be changed depending on government travel rules, as well as the public health situation.

Q: Will distancing be implemented across all PAL aircraft?

A: Only the aircraft which will be used for international flights until November 30, 2020 (excluding Special or Repatriation Flights) will have Distancing Seats on Premium Economy and Economy Class Cabin Sections. For regular international flights, Our Economy Cabin Class will have a mix of regular and Distancing Seats, while our Premium Economy Class will have purely Distancing Seats only. When the flights are not full, we will continue to allocate seat assignments, upon check-in at the airport, in a way that maximizes personal distance between our passengers. 

If you are booked on Business Class, you can also enjoy ultimate comfort and exclusivity. Revel in our plush seats, exclusive cabin, and a dedicated lavatory for your service class.

Q: Is there an added fee to avail of a Distancing Seat?
A:  Distancing Seat/s is/are not an added fee/travel extra. It is a new product included in specific fare classes (Economy Flex and Premium Economy Class). To know more, you may visit PAL’s website (www.philippineairlines.com), contact our Global Reservations Hotline (+632 8855-8888) or visit any PAL Ticket Office nearest you.

Q: Where can I buy fares with Distancing Seat/s?

A: You may purchase fares with a Distancing Seat option (Economy Flex and Premium Economy) or a Business Class Seat through all PAL Channels: Website, Mobile App, PAL Ticket Offices and our Global Reservations Hotline (+632 8855-8888) starting June 16, 2020.

Q: I did not purchase a fare with a Distancing Seat. Can I still avail of Distancing Seats upon check-in?

A: When the flights are not full, we will continue to allocate seat assignments, upon check-in at the airport, in a way that maximizes personal distance between our passengers. Rest assured that PAL’s entire fleet of aircraft will continue to undergo rigorous cabin cleaning and disinfection. All contact surfaces are wiped down using stronger cleaning agents, and our aircraft filters are maintained regularly. 

Q: Can I reserve a seat online?

A: Yes. Seat Reservation is available for passengers in all fare types and cabin classes up to 2 hours before flight departure on PAL and PALexpress operated flights.

Q: Can I still purchase Choice Seats?

A: Yes. Choice Seats are still available for purchase depending on the aircraft assigned to your flight. With the distancing measures being observed, we may have limited Choice Seats offer for some aircraft.

Q: I am a PWD. Can I still request for a PWD seat if distancing measures are enforced?

A: Yes. PWDs may still reserve for PWD seats in compliance with legal, operational, and safety requirements.

Q: Will my Distancing Seat be applied to connecting international flights in the ticket? 

A: Not automatically. Passengers need to buy fares with a Distancing Seat option (Economy Flex Fare and Premium Economy Class) for all international flight segments in their ticket.