Keeping You Safe Always

As we fly you to your destination, we're adding more safety measures to protect you. In line with the highest standards, here is what you can expect to ensure that you enjoy a healthy, safe, and clean environment on your next PAL flight.

This list may be updated regularly. It is the passenger’s responsibility to find out and to comply with all travel requirements that apply for his or her route or destination country.

Before the Flight

Know your eligibility and traveler type, secure the required travel and health documents, and follow the guidelines for travel of your origin and destination through the following:
   Departing from the Philippines: https://bit.ly/PALTravelsFromPH
   Arriving in the Philippines: https://bit.ly/PALTravelsToPH
   Traveling Within the Philippines: https://bit.ly/PALTravelsWithinPH

Wear a face mask and face shield at all times. Passengers without these facial coverings will be denied boarding. We allow surgical, ear loop, or do-it yourself masks, and other protective shielding except for certain flights. Flights to or from Singapore, Xiamen, Macau or Honolulu allow ONLY surgical masks. For flights to or from Auckland, ONLY medical grade masks such as surgical masks or N95 respirators are allowed. Infants up to 2 years old are exempted from the face mask and face shield requirement.
Bring your own pen and hand sanitizer as an added safety precaution. You may bring hand sanitizers with maximum content of 70% alcohol, up to 10 pcs of 100mL as part of your carry-on baggage.
Download the Traze App on your mobile device. As mandated by the Philippine Department of Transportation, all passengers must have the Traze app to generate and scan their QR code when entering in, boarding from, or upon arriving in all Philippine airports. Click here to know more about Traze.

Ensure that your carry-on bag is within the required specifications: Length of 22 inches / 56cm, Width of 14 inches / 36cm, Height of 9 inches / 23 cm, and Weight of 15 lbs / 7 kilos. On top of the carry-on bag, only two of the following items may be carried inside the cabin: Laptop Computer, Small Bag, Overcoat / Wrap / Blanket, Reasonable amount of reading material/s, Small Camera or Binoculars, Infant Case, Infant Food, and Sealed Duty-Free Bag. For PWDs, the previous items shall be in addition to assistive devices.

Check in online. To ensure ample time for security checks, arrive early at the airport no later than 4 hours prior to departure from Manila for International flights and 3 hours prior to departure from Manila for Domestic flights and other airports.

	Point of Booking All ticket offices will have thermal scanning, managed social distancing, and transparent counter barriers. Our service personnel will be equipped with face masks and gloves. We will implement a no-mask-no-entry policy in our ticket offices.
	At the Airport We will do our best to enforce social distancing while passengers are waiting, on queue, or inside PAL shuttle buses. Passengers can expect thermal scans at entry points, distribution of locator forms that they would need to fill out, sanitizers available at designated areas, and other security checks. Our airport staff will be equipped with face masks and face shields. Passengers must also wear their face masks and face shields all the time.
	Mabuhay Lounge All Domestic and International Mabuhay Lounges are temporarily unavailable due to strict health and safety protocols. Philippine Airlines will keep passengers updated on any development regarding lounge services.
	Inside the Aircraft PAL’s entire fleet of aircraft will continue to undergo rigorous cabin cleaning and disinfection. All contact surfaces are wiped down using stronger cleaning agents, and the aircraft’s HEPA filters are maintained regularly.
	During the Flight Onboard Service: Our cabin crew will wear full Personal Protective Equipment (PPE). They will practice a simplified inflight service approach that minimizes frequent contact. Meals: We will continue to follow strict Hazard Analysis Critical Control Point (HACCP) procedures when preparing inflight meals. Meals and snacks will continue to be in sanitized containers or secure packaging. Seating: Passengers can have flexibility to choose a seat depending on the space that they need. These seat options include a Distancing Seat for Premium Economy Class and Economy Class fare in all of our international flights (excluding our special flights) until November 30, 2020. Our Distancing Seat product will be constantly reviewed and may be changed depending on government travel rules, as well as the public health situation.

Choose a seat depending on the space that you need.

Onboard Distancing Seat Options:

Experience ultimate comfort and exclusivity.

Book in PAL’s Business Class and experience world-class luxury in the skies. Indulge in plush seats, an exclusive cabin, and extra privacy through cabin dividers in our aircraft.

Get Distancing Seats in International Flights.

Choose to sit in the Distancing Section within your fare type or class of service for all International Flights until November 30, 2020. Aside from having a middle or an aisle seat left empty beside you, you can also enjoy faster boarding and deplaning as these Distancing Seats are located at the front of the aircraft.

Choose to be seated together.

If you are traveling with family, friends, or passengers needing special assistance, you may choose to be seated in rows where passengers can stay close together.

You may choose a Distancing Seat if you book in our Premium Economy Class or in an Economy Flex fare in all of our International Flights departing until November 30, 2020 (excluding Special / Repatriation Flights). You may book a Premium Economy Class or Economy Flex fare through PAL’s website or mobile app, by calling PAL’s hotline, by visiting any PAL Ticket Office, or by contacting your travel agent. Our Distancing Seat product will be constantly reviewed and may be changed depending on government travel rules, as well as the public health situation.

Travel guides when departing from, arriving in, or traveling within the Philippines

Due to the evolving COVID-19 situation, PAL and various local and international governments, have issued precautionary measures, mandatory protocols and requirements for travelers. Before you fly, please be informed of the latest travel requirements.

Travel guide when departing the Philippines, https://PALTravelsFromPH
Travel guide when arriving in the Philippines, https://bit.ly/PALTravelsToPH
Travel guide when traveling within the Philippines, https://bit.ly/PALTravelsWithinPH

PAL Testing Facility
You can arrange for your RT-PCR Test through a testing facility at Philippine Airlines Learning Center, Manila City in partnership with our DOH-accredited partner, Detoxicare Molecular Diagnostics Laboratory.

Testing is available via drive-thru or walk-in and is open daily (Monday-Sunday) from 8AM to 5PM. The testing fee is at Php 4,500 and results are released within 24 hours. Senior Citizen and PWD discounts apply.

For easier navigation, input “PAL Learning Center (PLC)” in your GPS software app or click https://bit.ly/PLCTestSite.

For inquiries, contact the PAL Testing Facility hotlines at +639685539214 (Smart) or +639062613074 (Globe).

PAL Laboratory and Testing Facility Partners
Philippine Airlines has partnered with accredited laboratory and testing facilities to provide PAL passengers exclusive and discounted testing fees and/or quicker release of results.

To avail, contact and book an appointment with our testing partner, proceed to the testing facility and present your ID, PAL Ticket, and QR Code indicating completion of registration via the PAL Passenger Profile and Health Declaration. Pay and undergo the test and wait for your electronic results sent via email or accessible through the testing partner’s portal.

Learn more about PAL Testing Partners:
For international travel, http://bit.ly/PALTestPartnersInternational
For domestic travel, http://bit.ly/PALTestPartnersDomestic

Greater peace of mind while traveling

Booking a ticket with Philippine Airlines is an assurance that you enjoy peace of mind and the highest standards of safety and security.
Most PAL aircraft have roomier seat configuration, offering wider seats, more legroom and more forward space between seat rows, compared to budget carriers & even some full-service airlines. Our non-stop flights ensure that you have a hassle-free journey straight to your destination.
Most importantly, we take pride in our crew who have undergone specialized training on preventive measures and appropriate medical protocols.

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