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We care about your safety


Safety Ambassadors 

All cabin crew wear full personal protective gear to ensure safety on board


Filtered Cabin Air 

Cabin air is clean with hospital-grade air filtration systems screening out 99.99% of airborne viruses and bacteria, flowing from top to bottom


Choice Seat Neighbor-Free 

Option to book neighbor-free seats for extra peace of mind


COVID-19 Travel Insurance 

Get the most comprehensive and affordable COVID-19 travel insurance by Allied Bank Insurance



 
We fly safe with help from you

Check and comply with your destination’s travel rules and requirements


Wear a face mask and shield at all times


Wash and sanitize your hands frequently


Practice social distancing while at the airport, especially when boarding and deplaning the aircraft



 
We make sure you travel safely









Safety Measures 
All ticket offices have thermal scanning, managed social distancing, and transparent counter barriers. We are implementing a no-mask-no-entry policy in our ticket offices.

All service personnel are equipped with face masks 


Customer Safety 
Travelers who test positive for COVID-19 are not allowed to visit any of our ticket offices 


Booking Made Convenient 
Enhanced Passenger Options for travel flexibility 

Affected passengers of COVID-19 cancellations may rebook, refund, or convert their ticket to a travel voucher through myPAL Request Hub. You may also contact our Reservations hotline at (+632) 8855-8888.












Safety Measures
Bring your own pen and alcohol/hand sanitizer (one (1) container of not more than 100mL with maximum content of 70% alcohol) as a carry-on baggage. 


Carry-on Baggage 
Ensure that your carry-on bag is within the required specifications:  
 
Dimensions (L x W x H): 22in x 14in x 9in (56 cm x 36 cm x 23 cm) 
Weight: 15 lbs (7 kilos)  
 
On top of the carry-on bag, you may bring only two of the following inside the cabin: laptop computer, small bag, overcoat/wrap/blanket, reasonable amount of reading material/s, small camera or binoculars, infant case, infant food, and sealed Duty-Free bag. For PWDs, the previous items shall be in addition to assistive devices. 


Check in
Check-in online and arrive early at the airport to ensure ample time for security checks:  
4 hours prior to departure from Manila for International flights  
3 hours prior to departure from Manila for Domestic flights and other airports 
















Safety Measures 
Health & safety protocols are in place at the airport: thermal scans and footbaths at entry points, floor markers for social distancing, and transparent counter barriers at check-in desks and gate counters

Intensified cleaning and disinfecting of surfaces, especially on high touch areas on ground: barriers, counters, seating areas, and push carts

All airport staff are equipped with face masks and shields



Passenger Safety 
Travelers who test positive for COVID-19 are not allowed to board PAL flights

Observance of self-tearing and self-scanning of boarding passes in select routes and airports



Mabuhay Lounge

The International Lounge at NAIA Terminal 2 is open at a reduced capacity as specified by IATF.

 

To ensure safety of our lounge guests, new safety and service protocols are introduced including an à la carte style service with meals available through a digital menu, accessible via QR code.

 

Properly trained attendants ensure all areas of the lounge are sanitized.


Effective September 16, 2021, guests are required to present proof of vaccination in compliance with IATF Guidelines on the pilot implementation of alert levels system for COVID-19 response in the National Capital Region for in-door dining establishments.

 

All other Domestic and International Mabuhay Lounges are temporarily unavailable due to strict health and safety protocols.































Cabin Crew as Safety Ambassadors
Additional safety training on the new normal protocols is conducted in every flight, including passenger handling of suspected ill passengers who develop symptoms on board.


Simplified and Balanced Inflight Service
Contact between crew and passengers are minimized while ensuring the delivery of the same care and superior service for our passengers.


Filtered Cabin Air
About 50% of the air in the cabin is refreshed every 2 to 3 minutes. The other 50% that is recirculated goes through hospital-grade High Efficiency Particulate Air Filters (or HEPA Filters) that eliminates up to 99.99% of airborne viruses and bacteria. 

Air flow in the cabin goes from top to bottom, further reducing the already low risk of the spread of airborne microbes. 


Cabin Seats 
Seat Distancing inside the aircraft is observed depending on space availability

Premium Economy and Economy class passengers have the option to purchase Neighbor-Free seats for added peace of mind and comfort


Cabin Disinfection
Cabin surfaces are rigorously disinfected using high-grade, eco-friendly cleaning agents before every flight 

All cabin crew observe frequent disinfection of lavatories and high touch surfaces every flight


Inflight Meals
Meals are placed in sanitized and secured containers following strict Hazard Analysis Critical Control Point (HACCP) procedures












PAL Testing Facilities 
PAL Learning Center (Manila) and PAL Gate 3 (Pasay) offer RT-PCR and Antigen tests with lower rates and results released in 24 hours.
LEARN MORE


Testing Partners in the Philippines 
PAL’s partnership with testing centers, laboratories, and hospitals in more than 60 branches provides convenient testing for passengers across the Philippines.
LEARN MORE


DOH-Accredited Laboratories in the Philippines 
See the full list of DOH-accredited testing centers and laboratories in the Philippines.
LEARN MORE

Know if you are eligible to travel outside, in to and within the Philippines with our travel guides.

Be informed about the latest travel rules and requirements of countries around the world.

Know the required documents and step-by-step guide on arrival and quarantine procedures.

Check out the latest travel rules and requirements of our Local Government Units (LGUs).