Last updated: DECEMBER 29, 2020, 5:00 PM
What are your options for changes to your booking?If your flight is affected by cancellations or travel ban (from February 2 to March 31, 2021), you can: |
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Convert to a Travel Voucher and get more value for your ticket. Equivalent to the unused net value and unused taxes of your ticket PLUS 10% of the unused net value. The unused net value refers to the unused base fare net of commission and other charges/fees. This benefit is available only among passengers who have not made previous changes to their booking. Initially valid for 1 year and can be extended for another year. Travel is subject to fare rules of the redeemed ticket. Requests must be made until March 31, 2021. Click here for the complete terms and conditions of the Travel Voucher. |
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Rebook or Reroute your ticket. Unlimited (No rebooking fee)
For rerouting, fare difference, taxes, and no show fee may be collected. |
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Refund your ticket without penalties.
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If your flight is not affected by cancellations or travel ban, you can make voluntary changes to your flight following the new No-Worry Flight Fare Brand. All changes shall be made within ticket validity and applicable change fees shall be assessed on the fare conditions of the route.
Notes: 1 Rebook within the same booking class and seasonality (government taxes may apply). Otherwise, fare difference, taxes, and no show fee may be collected. Rebooking request must be made at least 7 days before original flight date for international and domestic Economy Supersaver tickets; and up to 72 hours before original flight date for other domestic fare family tickets. 2 Refund or request for Travel Voucher conversion must be made at least 24 hours before the original flight to avoid no show fee. 3 The bonus is equal to 10% of the unused net value, which refers to the unused base fare net of commission and other charges/fees. Click here for the complete terms and conditions of the Travel Voucher. |
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When should you request for changes?If your flight is affected by cancellations or travel ban (from February 2 to March 31, 2021), processing of initial request will be allowed even after the community quarantine period, and even after your original flight. Requests for conversion to travel voucher must be made on or before March 31, 2021. If your flight is not affected by cancellations or travel ban, and you’re opting for voluntary changes, rebook at least 7 days before flight departure to avail of the free rebooking, or at least 24 hours for refund requests to avoid no show fee. These apply for tickets issued until March 31, 2021. How can you make changes to your booking?If you booked through the PAL Website, mobile app, Reservations Hotline and Ticket Office, submit your rebooking, travel voucher, and refund requests from the comfort and safety of your home through myPAL Request Hub.You can also submit requests through our PAL Reservations Hotline and Ticket Offices. In compliance with Community Quarantine measures in the Philippines, some PAL Ticket Offices will be closed. Here are the operating hours of PAL Ticket Offices in Metro Manila:
Our PAL Customer Hotlines will also be open to serve you 14 hours per day (15 hours for US and Canada) , 7 days a week. We are targeting to return to 24-hour operations once the Community Quarantine period is lifted. Here's our temporary schedule: Philippines: +632 8855-8888 7:00AM to 9:00PM (PH Time) United States and Canada: 1-800-I-FLY-PAL / 1-800-435-9725 3:00AM to 6:00PM (Hawaii Time) 5:00AM to 8:00PM (Pacific Time) 8:00AM to 11:00PM (Eastern Time) If you booked through a travel agency / online travel agency / third-party website, please contact them directly for any changes to your booking. How can I refund my ticket?If your flight is affected by cancellations or travel ban (from February 2 to December 31, 2020), you are eligible for a refund without penalties. If your flight is not affected by cancellations or travel ban, we’re also offering you the option to refund your ticket subject to fare rules. The refund may be subject to applicable penalties depending on the schedule, status, and issuance date of your ticket.Due to the high volume of requests and limitations from the Enhanced Community Quarantine in the Philippines, there may be some delays in processing of refunds. We ask for your patience and understanding during this busy period. REFUND OF CASH PAYMENTS
REFUND OF DEBIT AND CREDIT CARD PAYMENTS
REFUND OF OTHER PAYMENTS
How long can I expect my refund to be credited back to my account?For tickets purchased using credit card, Alipay, Gcash, Paypal, and Wechat Pay, the amount will be credited back to the account used at around 5 months or 5 billing cycles from the date of processing, depending on the bank’s turnaround times. |
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