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Contact Us

Get in touch with us for the help you need.

If you would like to book a flight or make changes to your existing reservation (rebook, reroute, refund), please contact PAL's reservations hotline.

Manila, Philippines – (+632) 8855-8888 

7:00AM to 9:00PM (PH Time)


USA/Canada1-800-435-9725 

2:00AM to 7:00PM (Hawaii Time)
5:00AM to 10:00PM (Pacific Daylight Time)
8:00AM to 1:00AM (Eastern Daylight Time)


COUNTRY/REGION CITY NUMBER OPERATING HOURS (LOCAL TIME)
Philippines - Luzon Batangas (043) 779-8988 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Benguet (074) 661-8898 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Bulacan (044) 919-8800 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Cavite (046) 419-8900 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Laguna (049) 559-8200 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Laoag (077) 600-8888 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon La Union, San Fernando (072) 687-8098 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Manila (+632) 8855-8888
8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Nueva Ecija (044) 960-7888 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Pampanga (045) 409-6888 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Pangasinan (075) 633-7888 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Palawan (048) 716-5188 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Tarlac (045) 606-8898 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Zambales (047) 602-6888 8:00 AM to 8:00 PM (PH Time)
Philippines - Visayas Cebu (032) 340-0191
8:00 AM to 8:00 PM (PH Time)
Philippines - Visayas Bacolod (034) 458-6888 8:00 AM to 8:00 PM (PH Time)
Philippines - Visayas Dumaguete (035) 532-9888 8:00 AM to 8:00 PM (PH Time)
Philippines - Visayas Iloilo (033) 329-9888 8:00 AM to 8:00 PM (PH Time)
Philippines - Visayas Tacloban (053) 832-9878 8:00 AM to 8:00 PM (PH Time)
Philippines - Visayas
Tagbilaran (038) 412-1200
8:00 AM to 8:00 PM (PH Time)
Philippines - Mindanao Butuan (085) 975-9888 8:00 AM to 8:00 PM (PH Time)
Philippines - Mindanao Cagayan de Oro (088) 864-8788 8:00 AM to 8:00 PM (PH Time)
Philippines - Mindanao Cotabato (064) 521-8078 8:00 AM to 8:00 PM (PH Time)
Philippines - Mindanao Davao (082) 287-7788 8:00 AM to 8:00 PM (PH Time)
Philippines - Mindanao Dipolog (065) 918-8888 8:00 AM to 8:00 PM (PH Time)
Philippines - Mindanao General Santos (083) 887-9888 8:00 AM to 8:00 PM (PH Time)
Philippines - Mindanao Zamboanga (062) 957-9888 8:00 AM to 8:00 PM (PH Time)
China - 400-100-2752 Daily: 9:00 a.m. to 6:00 p.m.
Australia - 02 9249 9900
Mondays to Fridays: 11:00 a.m. to 3:00 p.m. 
Saturdays, Sunday and Holidays: Closed 
United Kingdom - +44 808- 164-9888 Daily: 8:00 a.m to 8:00 p.m. (including holidays)
Japan - 81-3-5157-4362 for International call 0570-783-483 for Domestic call (within Japan only) Mondays to Saturdays: 
8:30 a.m. - 6:30 p.m.
Sundays and Public Holidays: Closed
Hong Kong - (852) 2301 - 9300 Daily: 9:00 a.m. - 6:00 p.m.

If you would like to contact any of our PAL office, please locate the nearest one in your area. Select the country/region and city.

You may also directly contact the following offices for specific concerns.

NAIA Terminal 2

International flights - Baggage Assistance Counter
Tel: (+632) 8401-7779 / (+632) 8401-7697
Hours of Operation:
6:00 a.m. -11:00 p.m. (PH local time)


Domestic flights - Baggage Assistance Counter
Mobile: (+63) 917 621 7713 
Hours of Operation:
6:00 a.m. -11:00 p.m. (PH local time)

NAIA Terminal 2

Mobile: 09175895247 (Domestic Flights Only)

3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City 

Email: corpcomms@pal.com.ph
           (For media inquiries only)

Mezzanine Floor, PNB Financial Center
President Diosdado Macapagal Avenue
CCP Complex, Pasay City

Office Hours:
Mondays to Fridays: 8:00 a.m. to 8:00 p.m. (Manila, Philippines time)

Mabuhay Miles Call Center

Manila - (632) 8855-8888
Cebu - (032) 340-0191
Office Hours:
24 Hours Daily (including Holidays)

USA/Canada - 1-800-435-9725
Office Hours:
24 Hours Daily (including Holidays)

5F PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City


Change of plans?
The My Pal Request Hub provides flexible servicing options for rebooking, travel voucher conversion, and refunding at your convenience, wherever you are.

Know the status of your request by using the new follow-up feature.


Security Department
PAL Gate 2, Andrews Avenue
Nichols, Pasay City 1300

US DOT's Aviation Consumer Protection Division (ACPD) Mailing address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
http://www.dot.gov/airconsumer
For more information on list of countries that require airlines to treat the passenger cabin with insecticides or aerosol insecticide spray prior to a flight please log on to :
https://www.transportation.gov/airconsumer/spray


Web Accessibility Assistance

Tel: +1800-435-9725 (US/Canada toll-free)
Tel: (+632) 8855-8888 (Manila)


PWD Concerns (for flights to/from the United States only)

Want to share your travel experience with Philippine Airlines?
Give a compliment, share a suggestion, or report a complaint by clicking the Customer Feedback button below.


Once email is sent, you will receive:

1. An acknowledgment with a reference number and/or;
2. Detailed email update from our Customer Experience Team.


By clicking the Customer Feedback button, you agree to the PAL Data Privacy Policy and you hereby give your consent to the collection, use, monitoring, disclosure, or transfer of your Personal Data in accordance with PAL Data Privacy Policy.



Clicking this button will open your email mobile application or a new tab in your browser. It will automatically create a new email with your logged-in account. (Please fill in the details, as necessary.)

You may also send us a letter and address it to:


Philippine Airlines, Inc.
Manager – Customer Relations
PNB Financial Center, Pres. Diosdado Macapagal Ave., Pasay City, Philippines
PO Box 1300


If you have concerns regarding your booking or ticket, please call our Hotlines or visit any PAL Ticketing Office nearest you.

We care about your travel experience with us and we give priority to your special needs.


Let us know 48 hours before your flight how we can help you at the airport, during your flight, or even as you connect to another destination by filling-out the Online Disability Assistance Form.


If your needs are not covered in this form, or if you have other special assistance request or inquiries, please call our Hotlines for further assistance.


For PWD Concerns (for flights to/from the United States only) please call our PWD hotline at (+63) 9175873376