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Contact Us

Get in touch with us for the help you need.

If you would like to book a flight or make changes to your existing reservation (rebook, reroute, refund), please contact PAL's reservations hotline.

Manila, Philippines – (+632) 8855-8888 

8:00 AM to 8:00 PM (PH Time)


USA/Canada1-800-435-9725 

5:00 AM to 5:00 PM (Hawaii Time)
8:00 AM to 8:00 PM (Pacific Time)
11:00AM to 11:00PM (Eastern Time)


COUNTRY/REGION CITY NUMBER OPERATING HOURS (LOCAL TIME)
Philippines - Luzon Batangas (043) 779-8988 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Benguet (074) 661-8898 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Bulacan (044) 919-8800 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Cavite (046) 419-8900 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Laguna (049) 559-8200 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Laoag (077) 600-8888 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon La Union, San Fernando (072) 687-8098 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Manila (+632) 8855-8888
8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Nueva Ecija (044) 960-7888 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Pampanga (045) 409-6888 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Pangasinan (075) 633-7888 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Palawan (048) 716-5188 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Quezon (042) 718-3888 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Tarlac (045) 606-8898 8:00 AM to 8:00 PM (PH Time)
Philippines - Luzon Zambales (047) 602-6888 8:00 AM to 8:00 PM (PH Time)
Philippines - Visayas Cebu (032) 340-0191
8:00 AM to 8:00 PM (PH Time)
Philippines - Visayas Bacolod (034) 458-6888 8:00 AM to 8:00 PM (PH Time)
Philippines - Visayas Dumaguete (035) 532-9888 8:00 AM to 8:00 PM (PH Time)
Philippines - Visayas Iloilo (033) 329-9888 8:00 AM to 8:00 PM (PH Time)
Philippines - Visayas Samar (055) 832-9888 8:00 AM to 8:00 PM (PH Time)
Philippines - Visayas Tacloban (053) 832-9878 8:00 AM to 8:00 PM (PH Time)
Philippines - Visayas
Tagbilaran (038) 412-1200
8:00 AM to 8:00 PM (PH Time)
Philippines - Mindanao Butuan (085) 975-9888 8:00 AM to 8:00 PM (PH Time)
Philippines - Mindanao Cagayan de Oro (088) 864-8788 8:00 AM to 8:00 PM (PH Time)
Philippines - Mindanao Cotabato (064) 521-8078 8:00 AM to 8:00 PM (PH Time)
Philippines - Mindanao Davao (082) 287-7788 8:00 AM to 8:00 PM (PH Time)
Philippines - Mindanao Dipolog (065) 918-8888 8:00 AM to 8:00 PM (PH Time)
Philippines - Mindanao General Santos (083) 887-9888 8:00 AM to 8:00 PM (PH Time)
Philippines - Mindanao Zamboanga (062) 957-9888 8:00 AM to 8:00 PM (PH Time)
China - 400-100-2752 Daily: 9:00 a.m. to 6:00 p.m.
Australia - 1-300-887-822
02 9249 9900
Mondays to Fridays: 9:00 a.m. to 5:00 p.m. Saturdays, Sunday and Holidays: Closed
United Kingdom - +44 808- 164-9888 Daily: 8:00 a.m to 8:00 p.m. (including holidays)
Japan - 81-3-5157-4362 for International call 0570-783-483 for Domestic call (within Japan only) Mondays to Saturdays: 
8:30 a.m. - 6:30 p.m.
Sundays and Public Holidays: Closed
Hong Kong - (852) 2301 - 9300 Daily: 9:00 a.m. - 6:00 p.m.

If you would like to contact any of our PAL office, please locate the nearest one in your area. Select the country/region and city.

You may also directly contact the following offices for specific concerns.

NAIA TERMINAL 1


NAIA TERMINAL 2
For International flights:

Mezzanine Level, South Wing 
Old Mia Road, Pasay City 1300


NAIA TERMINAL 3


3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City 

Email: corpcomms@pal.com.ph
(for media and csr inquiries only)

Mezzanine Floor, PNB Financial Center
President Diosdado Macapagal Avenue
CCP Complex, Pasay City

Office Hours:
Mondays to Fridays: 8:00 a.m. to 8:00 p.m. (Manila, Philippines time)

Mabuhay Miles Call Center

Manila - (632) 8855-8888
Cebu - (032) 340-0191
Office Hours:
24 Hours Daily (including Holidays)

USA/Canada - 1-800-435-9725
Office Hours:
24 Hours Daily (including Holidays)

5F PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City


For International Refunds:
Email: refunds_intl@pal.com.ph

For Domestic Refunds:
Email: refunds_domestic@pal.com.ph

For online-purchased tickets Refunds:
Email: onlinebooking_refunds@philippineairlines.com

Security Department
PAL Gate 2, Andrews Avenue
Nichols, Pasay City 1300

US DOT's Aviation Consumer Protection Division (ACPD) Mailing address:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
http://www.dot.gov/airconsumer
For more information on list of countries that require airlines to treat the passenger cabin with insecticides or aerosol insecticide spray prior to a flight please log on to :
https://www.transportation.gov/airconsumer/spray


Web Accessibility Assistance

Tel: +1800-435-9725 (US/Canada toll-free)
Tel: (+632) 8855-8888 (Manila)


PWD Concerns (for flights to/from the United States only)

Want to share your travel experience with Philippine Airlines? Click the Customer Feedback box below to give a compliment, share a suggestion, or report a complaint.




You may also send us a letter and address it to:


Philippine Airlines, Inc.
Manager - Customer Relations
PO Box 1344
Makati City, Philippines


For PWD Special Assistance requests, please fill-out the Disability Assistance Form or you may call our Hotlines for assistance. Please note that special assistance requests must be made at least 48 hours before your flight.


If you have concerns regarding your booking or ticket, please call our Hotlines or visit any PAL Ticket Office near you.

We care about your travel experience with us and we give priority to your special needs.


Let us know 48 hours before your flight how we can help you at the airport, during your flight, or even as you connect to another destination by filling-out the Online Disability Assistance Form.


If your needs are not covered in this form, or if you have other special assistance request or inquiries, please call our Hotlines for further assistance.


For PWD Concerns (for flights to/from the United States only) please call our PWD hotline at (+632) 8556-2151.