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FAQs

Travel Credits
Travel Credits (TC) is an additional option where you can convert your unused Ticket/s, Travel Voucher and/or Travel Extras to a fund that you may use for future purchase of Philippine Airlines Tickets and/or Travel Extras.
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Minimum Connecting Time
Minimum Connecting time is the amount of transfer time, agreed in advance between airlines and airport authorities, that is considered sufficient for a passenger to make a connection between an arriving flight and a departing flight.
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Online Check-In
Online check-in is the process of confirming one’s presence on a flight via the Internet. This online feature allows passengers to check-in and select their preferred seating before arriving the airport.
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PAL Native Mobile App
PAL Native Mobile App is an additional platform that will enable users to search and book flights, add prepaid bags, opt for OFW tax exemption and check-in using their mobile devices anytime, anywhere.
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Passenger Service Charge Refund
Passenger Service Charge (PSC), also known as Terminal Fee, is a fee charged by the Philippine Government or Philippine airport authorities for the use of airport terminal facilities.
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Taxes, Fees, and Surcharges
The Travel Tax is a levy imposed by Philippine government on individuals who are leaving the Philippines irrespective of the place where the air ticket is issued and form or place of payment, as provided for by Presidential Decree (PD) 1183.
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