Legal Notices


Philippine Airlines has discontinued the Hiraya Flight Pass program offered in partnership with Optiontown effective 18 September 2023. 

Policy on Face Masks

In compliance with IATF’s Guidelines for Nationwide Alert Level System and the Department of Health (DOH), all persons shall wear well-fitted face masks, if necessary, especially in public areas and enclosed spaces.

General Conditions of Carriage

The General Conditions of Carriage provide information on the conditions that govern transportation operated by Philippine Airlines and PAL Express.

Contingency Plan

Philippine Airlines, Inc. (PAL) and PAL Express, in compliance with 14 CFR Parts 244, 250, 253, 259, and 399, has adopted this contingency plan to mitigate inconveniences for airline passengers during lengthy tarmac delays.

Data Privacy Policy

Philippine Airlines recognizes and values your privacy rights.

Mabuhay Miles Terms & Conditions

I. Definition of Terms 1. Activity – Any action or transaction of the Member pursuant to the Mabuhay Miles program.

New Passenger Bill of Rights

DOTC-DTI Joint Administrative Order No. 1, s. 2012

Online Booking Terms and Conditions

Our online booking features a fully automated facility called “Calendar Pricing”, which immediately displays the lowest fare available, thus allowing travellers to decide quickly when it is most convenient and cheapest to fly.

Travel Credits

Only Philippine Airlines’ issued Tickets, Travel Voucher and/or Travel Extras are eligible for Travel Credit (TC) conversion. This is subject to the Ticket and Travel Extras fare conditions.

Multi-Currency Pricing

Multi-Currency Pricing allows the customer to choose the pricing currency for payment.

Online Check-in Terms and Conditions

Passengers must be at the airport no later than 45 minutes before the flight's estimated time of departure (ETD).

PAL Native Mobile Application Terms and Conditions

Philippine Airline’s Native Mobile Application is an additional platform where passengers may search and book flights, purchase ancillaries and check-in using their mobile devices anytime, anywhere.

Payment Installment Plan

Philippine Airlines and HSBC %0 Installment Program Terms and Conditions

Commitment to Customer Satisfaction

Philippine Airlines, Inc. (PAL) and PAL Express is committed to providing the total quality travel experience to all our customers. Our commitment to deliver the service expected of us and which our customers rightfully deserve is a primary and foremost goal.

Conditions Of Contract

1. As used in this contract “ticket” means this itinerary/receipt, in the case of an electronic ticket, of which these conditions and the notices form part, “carriage” is equivalent to “transportation".

PAL Aircraft Fleet for Flights To and From Korea

In compliance with Article 4 (1) of the Act on Fair Labeling and Advertising, Republic of Korea

Agency Debit Memo Policy for ARC

Philippine Airlines hereby furnishes its Agency Debit Memo (ADM) policy effective July 1, 2018.

Agency Debit Memo Policy for BSP

In compliance with the IATA Resolution 850m of the Passenger Agency Conference Resolution Manual, Philippine Airlines hereby furnishes its Agency Debit Memo (ADM) policy effective December 01, 2017.

Manila Laboratory and Testing Partners

Notices and Informed Consent forms from laboratory and testing partners for passengers undergoing a COVID-19 test in Manila.

Airline Passengers with Disabilities Bill of Rights

The Airline Passengers with Disabilities Bill of Rights describes the fundamental rights of air travelers with disabilities under the Air Carrier Access Act and its implementing regulation.