Travel Advisory


10 4 2020

Advisory # 49
PHL Local Time 11 April 2020

Our PAL Customer Hotlines will be open to serve you from 8:00 AM to 8:00 PM local time, 7 days a week starting from April 13, 2020 (Monday):

  • Philippines
  • +632 8855-8888
    8:00 AM to 8:00 PM (PH Time)

  • United States and Canada
  • 1-800-I-FLY-PAL / 1-800-435-9725
    5:00 AM to 5:00 PM (Hawaii Time)
    8:00 AM to 8:00 PM (Pacific Time)
    11:00AM to 11:00PM (Eastern Time)

The temporary shift from 24 hours to 12 hours daily will allow us to allocate more agents to handle urgent call-outs and other support for the special flights PAL is currently setting up, while our regular flights remain suspended amid the COVID-19 lockdowns.  

Thank you for your understanding.

Other News:

Travel Advisory

Ticket Office Operations in Metro Manila

02 6 2020
PAL has reopened more Ticket Offices in Metro Manila to accommodate passengers with an urgent need to travel under the ongoing General Community Quarantine situation.
Read more