Travel Advisory

Philippine Airlines’ system upgrade is still ongoing.

23 3 2019

Mabuhay! Philippine Airlines’ system upgrade is still ongoing. The new target date of completion is on _____.

We continue to operate the flights scheduled until [new date], but certain passenger services are still not available during the transition period:

  1. Purchase and confirmation of new flight and tour bookings
  2. Rebooking, rerouting, and refunds
  3. BOnline check-in through PAL website, mobile application, and kiosk on March 22-__
  4. Check-through of connecting flights on March 22-
  5. myPAL Upgrade bidding on March 21-__
  6. Purchase of PAL Travel Extras, like additional baggage allowance and choice seats
  7. Redemption of Mabuhay Miles
  8. Special requests like special meals, bassinets, and stretchers

These services will resume after the completion of our upgrade targeted on ____. Passengers are still encouraged to arrive early for check-in at the airport and to bring a printed or digital copy of their ticket or receipt together with their government issued ID or passport.

For any concerns, passengers may call PAL's Hotline (+632 855 8888 until March 17, +632 8855 8888 effective March 18 onwards). You may check the hotline number for your location through www.philippineairlines.com/Reservations.

We apologize for the inconvenience.

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