Who can use Manage Booking?

Passengers with tickets purchased through the PAL channels such as ticket office, contact center, travel agent, website, and mobile app are eligible to use the Manage Booking facility.

What services can Manage Booking perform?
Through the Manage Booking, you can:

• view your PAL and/or PALexpress bookings
• view select Travel Extras
• update/add your email address, contact number and frequent flyer number up to four (4) hours from your scheduled flight departure
• select or modify regular seats (except for tickets purchased through travel agents)
• purchase PAL Travel Extras (except for tickets purchased through travel agents)

PAL Travel Extras
Prepaid Baggage	at least 4 hours prior to flight departure
Choice Seats	at least 2 hours prior to flight departure; Otherwise, choice seats may be purchased through the PAL Online Check-in facility, or at the Airport Check-in counter
myPAL Roam (International flights)	at least 48 hours prior to flight departure
Meal Upgrade	at least 48 hours prior to flight departure
Pay Lounge	at least 4 hours prior to flight departure
Boutique	at least 48 hours prior to flight departure

What do I need to have before I use Manage Booking?
To use Manage Booking, you need to have

• your booking reference code 
• the last name of any passenger from the PAL booking 
• an electronic device with an updated internet browser
• internet connection

How do I access Manage Booking?
Just follow these simple steps to access Manage Booking 

• log on to www.philippineairlines.com
• click the Manage Booking tab at the PAL homepage
• input your booking reference and last name 
• click PROCEED

What are the acceptable modes of payment in Manage Booking?
You may conveniently pay through a valid credit or debit card for applicable charges incurred within the Manage Booking facility. Otherwise, you may also transact through our Reservations Hotline (+632 8855-8888 or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office.

Can I rebook my ticket through Manage Booking? 
No. Manage Booking only helps you retrieve your online bookings and update your contact information and Mabuhay Miles number.  To request for changes, contact our Reservations Hotline (+632 8855-8888 or US and Canada Toll Free Number 1-800-435-9725) or visit any PAL Ticket Office.

If the airline changed my flight arrangements, could I still use Manage Booking?
No. To request for changes, contact our Reservations Hotline (+632 8855-8888 or US and Canada Toll Free Number 1-800-435-9725) or visit any PAL Ticket Office.

Can I modify previously purchased PAL Travel Extras through Manage Booking?

Choice Seats	Yes. Choice Seats may be modified subject to new payment of applicable Choice Seats or Advance Seat Selection fees. Click Choice Seats for more info.
Prepaid Baggage	No. Prepaid baggage may only be purchased once per passenger flight segment. Click Prepaid Baggage for more info.
Meal Upgrade, Boutique & Pay Lounge	No. Meal Upgrade, Boutique purchases and Pay Lounge access fees are non-refundable, non-rebookable, and non-transferrable, except during non-voluntary flight rebookings due to delays or cancellations. In such cases, you may request for changes through our Reservations Hotline (+632 8855-8888 or US and Canada Toll Free Number 1-800-435-9725) or at any PAL Ticket Office.  Click Airport Lounge for more info. Click myPAL Flavors for more info.
myPAL Roam	No, but you may extend the rental dates prior to your flight departure at the myPAL Roam Airport Booth in Manila Terminals 1 and 2. Any excess rental fees from shortened trips are non-refundable. Click myPAL Roam for more info.