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Travel Advisory

Update on the use of LAX midfield gates for PAL’s Los Angeles flights

07 9 2021

Travel Advisory No. 208  

 

Update on the use of LAX midfield gates for PAL’s Los Angeles flights  

 

We continue to pursue our dialogue with the Los Angeles airport officials on our appeal to transfer our flights permanently back to the main concourse of the Tom Bradley International Terminal (TBIT) of the Los Angeles International Airport (LAX). 

 

 

The Los Angeles World Airports (LAWA) authority has not reconsidered its decision, but has instead been conducting passenger surveys in response to the concerns raised by PAL and other airlines.  We are conducting our own surveys and will share feedback with LAWA in the course of our dialogue.

 

In the meantime, we are working with LAWA to implement some enhancements to improve the experience of our passengers, now that our flights to and from Manila are regularly assigned boarding gates at the Midfield Satellite Concourse (MSC).  (Note: Check in and baggage claim still take place at the TBIT main terminal, which is the sole drop off and pick up point for all departures and arrivals of PAL flights at LAX.)


Some of those improvements:

 

  • LAWA has promised to assign gates closest to the tunnel entrance/exit as much as possible, to minimize additional walking for PAL passengers.  
  • Additional terminal transport vehicles (similar to golf carts) are being deployed to help speed up the transfer of wheelchair users, senior citizens and PWDs through the connecting tunnel between TBIT and the MSC gate area.
  • Coupon vouchers worth USD5 are distributed to passengers, from time to time, for food orders to be delivered to MSC gates area prior to flight departure.  Filipino snacks (chips) are available at a grab and go kiosk near the MSC gates.
  • Terminal managers are working on opening more food and shopping concessions at the MSC for the convenience of our passengers.  They are also exploring options for a counter selling Filipino food specialties.

 

As a result of our efforts to intensify collaboration and improve operational efficiencies, we are so far able to keep flights running on time and ensure that baggage delivery and support services run as smoothly as possible.  Nonetheless, we take seriously the feedback we have received on the long walks and food concessionaire concerns, and we will continue to work with LAWA on addressing these issues for the benefit of our valued passengers.

 

We greatly appreciate any feedback you can give us to help in our continuing appeals.  We will update you on further developments.

 

Thank you for flying Philippine Airlines.  


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