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2019年新型コロナウィルス感染症(COVID-19)

Click Health And Safety Tips for more information.

Click News And Events for travel advisory updates on flight schedules and cancellations.


What are coronaviruses?
According to the World Health Organization, “Coronaviruses (CoV) are a large family of viruses that cause illnesses ranging from the common cold to more severe diseases such as Middle East Respiratory Syndrome (MERS-CoV) and Severe Acute Respiratory Syndrome (SARS-CoV).”


What is the new 2019 Coronavirus?
A novel Coronavirus was identified in Wuhan, Hubei, China. The possible source is the Seafood City Market which has been closed since Jan 5 and sanitized. The virus can be transmitted among people. On February 11, 2020, the World Health Organization (WHO) declared an official name for the new coronavirus disease: COVID-19 (Corona Virus Disease 2019).


What are the symptoms and possible complications of a Coronavirus infection?
The World Health Organization cites that symptoms of Corona Virus Disease are similar to that of common flu (shortness of breath, cough, runny nose, headache, sore throat, and fever). Severe cases of the infection can lead to pneumonia, severe acute respiratory syndrome, kidney failure, and even death.


What can the public do to prevent the spread of the COVID-19?
The spread of COVID-19 can be prevented through proper hygiene and etiquette:

  1. Frequently wash your hands with soap and running water or alcohol-based cleansers, even if your hands are not visibly dirty. It is recommended to wash your hands:
    a. After coughing or sneezing
    b. Before and after eating
    c. After toilet use
    d.Before and after meal preparation
    e.After handling animals/ animal waste
    f. After handling meat and poultry
    g. If there is visible dirt

  2. Avoid touching your eyes, nose, and mouth with unwashed hands.  

  3. When coughing and sneezing, move away from people and cover your nose and mouth with tissue or flexed elbow. Throw away used tissues properly.

  4. Avoid unprotected contact with farm or wild animals:

  5. Ensure that food is well-cooked

  6. Maintain a healthy lifestyle to build immunity. Eating nutritious food, take enough rest, exercise regularly, and drink plenty of water.


What precautionary measures are PAL taking in regard of this virus?
Philippine Airlines complies with the highest safety standards, which includes following strict sanitation and cleaning measures for our aircraft and facilities. Our aircraft are equipped with HEPA filters and air circulation systems that filter most Coronaviruses. Our ground / inflight staff are also equipped to handle passengers with or with suspected communicable diseases. However, we still encourage passengers to be careful and to take care of their personal health. 

We are in close coordination with the health authorities of the countries we serve on all safety protocols and screening procedures. We temporarily stopped issuing digital boarding passes to ensure passengers pass through our check-in counters and undergo security checks at the airport. To comply with local and international regulations, we also cancelled flights to  destinations that are covered by local and international lockdowns or travel bans.


Can I rebook / reroute / refund my flight?
A.  Passengers in all domestic and international flights during the Enhanced Community Quarantine period imposed by the Philippine Government from March 15 to April 30, 2020 and passengers whose flights are affected by COVID-19 cancellations or are banned for travel (even if their flight is not cancelled) may avail of the following options:

   1. Rebook or reroute once without penalties and without fare difference. The new travel date must be within November 30, 2020* or within ticket validity, whichever comes first. 
   2. Convert the unused value of their ticket to a voucher for future use 


      Travel Voucher Terms and Conditions:

  • The Voucher is valid one (1) year after date of issuance for travel up to 12 months. 
  • The Voucher can be used to purchase new PAL tickets or Travel Extra/s (Prepaid Choice Seats and Prepaid Baggage only). A maximum of two (2) Vouchers can be used in a single transaction. 
  • For domestic flights, Senior Citizen, PWD and Military discounts shall apply subject to the presentation of valid identification.  
  • Passengers may top-up with cash or credit card to avail of tickets or Travel Extras with prices higher than the amount of the voucher. No change shall be given if the Voucher is exchanged for PAL tickets or Travel Extras less than its face value. 
  • The Voucher is non-transferable and is convertible to cash. 


           Note: The said passengers may also refund the unused value of their ticket without penalties. Domestic tickets that are cancelled due to lockdowns may still be processed after April 12, 2020. 


           *Rebooking and rerouting with blackout travel dates for Canada and United States:


              1. Inbound (Canada/United States to Manila): June 15, 2020 until July 31, 2020
              2. Outbound (Manila to Canada/United States): July 15, 2020 until September 15, 2020

 

B.  For voluntary changes (flights not affected by cancellations or travel bans, travelling on May 1, 2020 onwards, and ticketed on or before March 31, 2020), passengers may opt for the following:

 

   1. Rebook or reroute once without penalties to a later flight with available seat(s) within the ticket validity period. To avail of this benefit, passengers must rebook/reroute up to 7 days before departure 

          

          Note: Rebooking and rerouting must be within the same booking class. Applicable fare rules and taxes will be collected 


   2. Convert the unused value of their ticket to a voucher for future use


      Travel Voucher Terms and Conditions:

  • The Voucher is valid one (1) year after date of issuance for travel up to 12 months.
  • The Voucher can be used to purchase new PAL tickets or Travel Extra/s (Prepaid Choice Seats and Prepaid Baggage only). A maximum of two (2) Vouchers can be used in a single transaction. 
  • For domestic flights, Senior Citizen, PWD and Military discounts shall apply subject to the presentation of valid identification.  
  • Passengers may top-up with cash or credit card to avail of tickets or Travel Extras with prices higher than the amount of the voucher.
  • The Voucher is non-transferable. Refundability of travel voucher (in part or full) will follow the fare conditions of the ticket.  

 

Who can I contact for changes on my flight booking?
Passengers who booked through the PAL website, mobile app, ticket office, or Reservations Hotline may contact any of the following channels:


24/7 Reservations Hotline

(+63 2) 8855 8888

US and Canada Toll Free Number

1-800-I-FLY-PAL or 1-800-435-9725.

PAL Ticket Office

To comply with the Philippine Community Quarantine measures, PAL Ticket Offices in Luzon region including Metro Manila are closed from until April 12, 2020 except for NAIA Terminal 2 Ticket Office which is open from 5:30AM to 6:30PM daily, 7 days a week.

PAL Ticket Offices for stations in Visayas and Mindanao regions with operational flights are open according to regular schedule.


Passengers with tickets issued by travel agents may contact or visit their issuing Travel Agent.


Do I need to prepare for additional screening at the Airport?
Due to additional screening in line with the COVID-19, we advise departing passengers to adjust their arrival time at the airport terminal for check-in:

  • at least 4 hours before scheduled time of departure or by 8:00PM latest for international flights from Manila
  • at least 3 hours for all other International flights 
  • at least 3 hours for all Domestic flights or by 8:00PM latest if departing from Manila

All passengers arriving in Manila are likewise required to accomplish arrival cards and to undergo screening through the Immigration counters. Given this, the Immigration eGates for Philippine Passport holders at the Ninoy Aquino International Airport arrivals area are temporary disabled.

How do I know if there are changes or cancellations on my flight booking?

Passengers may check their flight status by visiting the Flight Status tab on the PAL website 48 hours before your trip. Information is available 2 days before until 2 days after the original flight schedule.

Where should I consult if I feel unwell at the airport before my flight?

If feeling unwell, passengers must immediately consult a Doctor or Nurse so they can receive the necessary care and clearance for the flight. Here is a list of Airport Terminal Clinics or Medical Helpdesks in key PAL Hubs in the Philippines:

空港

クリニックの場所

営業時間

Manila NAIA Terminal 1

Arrivals area near carousel 1

24 Hours

Manila NAIA Terminal 2

Basement of rotunda (elevator access)

24 Hours

Manila NAIA Terminal 3

International arrivals conveyor

24 Hours

Cebu (International)

Departures level, before immigration counters

24 Hours

Cebu (Domestic)

Airport arrival area

24 Hours

Davao

Second floor, near pre-departure area

24 Hours

Clark

Domestic arrival area

24 Hours

Puerto Princesa

Pre-departure area across Gate 1

24 Hours

Tagbilaran (Panglao)

Nurse-on-duty at the pre-departure Info Desk

During flight operations

Kalibo

Domestic departure area

24 Hours



新型コロナウィルス感染症の安全対策ビデオはこちらをクリックください。 



PAL運送約款に記載のあるとおり、旅客は出発地/到着地/経由地の国の法律/規制を遵守する義務があります。以下は新型コロナウィルス感染症によるガイドとして使用するものです。PALは、旅客が上記の法律/規制を遵守しなかった場合や旅行会社・従業員が提供した、これに関連した援助または情報について責任を負いません。


 

新型コロナウィルス感染症予防対策


新型コロナウィルスの拡散を抑えるため各国政府は感染予防政策を行っております。全ての到着地、出発地、経由地で施策が行われており、これには健康安全カードの記入と体温チェックなどの実施が含まれます。 旅客は健康と安全に関する施策と要件に従わなければなりません。新型コロナウィルスに関する各国の規則や要件については以下のガイドラインを参照してください。 ただし、これらは状況に応じ、各国政府によって変更される可能性がありますのでご注意ください。 

Updated: April 6, 2020

  • All international flights arriving from Bahrain, Bhutan, India, Kuwait, Malaysia, Oman, Qatar, Saudi Arabia, Singapore, Sri Lanka, Thailand, Turkey, United Arab Emirates and UK are suspended until 14 April 2020.
  • Passengers who have been Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Iran, Ireland (Rep.), Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden or Switzerland since March 1, 2020 are not allowed to enter Bangladesh until 15 April 2020.


Updated: March 23, 2020

Flights to Bangladesh from the following locations are suspended until 31 March 2020:

     Bahrain, India, Kuwait, Malaysia, Oman, Qatar, Saudi Arabia, Singapore, Turkey and UAE.


Updated: March 20, 2020

  • Passengers who have been in EU Region and Iran since 1 March 2020 will not be allowed to enter Bangladesh.
  • Passengers who obtained valid visas or are applying for new visas will be required to hold a medical certificate issued within 72 hours of travel, indicating that he/she does not have any symptoms of COVID-19.
  • Passengers originating from any COVID-19 affected countries are advised to remain under quarantine for 14 days upon arrival. Health officials at the entry points would decide whether the passenger would be self-quarantined or placed in a government-run facility.
  • Diplomats, official and Laissez Passer holders posted in diplomatic missions in Bangladesh are exempted from the restrictions on travel history and medical certificate, but are also advised to do self-quarantine for 14 days if they are arriving from any COVID-19 affected countries.