Online Check-In

Online Check-In

Online check-in is the process of confirming one's presence on a flight via the Internet. This online feature allows passengers to check-in and select their preferred seating before arriving the airport.

 

Who can check-in online?

Passengers holding confirmed booking and valid e-ticket may check in online.


The following may not be eligible for web check-in:


When using desktop/tablet:

  • Passengers who need medical or special assistance
  • Unaccompanied minor
  • Group (21 or more passengers) under one booking


When using mobile device:

  • Passengers who need medical or special assistance
  • Unaccompanied minor
  • Group (10 or more passengers) under one booking
 
Is online check-in available for all Philippine Airlines flights?

Yes. Online check-in is available for all Philippine Airlines domestic flights including 2P operated flights (PAL Express).  This is also available for all international flights except flights from Xiamen (China), Jinjiang (China ) and TO/FROM Saipan.


When can I check-in online?

Online check-in is available 24 to 1 hour prior the scheduled departure time.

 

I purchased a ticket from a travel agent, can I also use the online check-in?

Yes. Passengers who purchase tickets from any PAL ticket offices, Contact Center, travel agencies and www.philippineairlines.com may use the online check-in. Begin check-in by choosing the following options:

  • Booking reference (e.g. Airline Booking Reference, Travel Agency Booking Reference)  and Last Name
  • E-Ticket Number and Last Name

 

Will I get my reserved seat?

Yes. Your specific seat reservation/request will be pre-selected when you check-in for your flight online.

 

Can I change my seat after I have checked in online and printed my boarding pass?


When using desktop/tablet:

Yes. Go to check-in home page and retrieve your booking. Click on the "Select/Change Seat" button and choose any available seat. You need to reprint the boarding pass reflecting your new seat assignment.


When using mobile device:

No. Change of seat after checked-in is not allowed.

 
Can I reserve Premium Seat (CESS/FESS) when using online check-in?

Passengers who have prior arrangement for bulkhead and exit row seats may avail of their reserved seats. Other passengers may choose regular seat at web check-in and request for reseating at the Online Check-in Bag Drop Counter at the airport.

 

Choice Economy Seat Surcharge (CESS) shall apply when availing of bulkhead and exit row seats.

Forward Economy Seat Surcharge (FESS) shall apply when availing of bulkhead and exit row seats.  
 


Can I check-in my return/connecting flight online?

Yes. You may check-in your return or connecting flight as long as it is within 16 hours and 14 hours respectively from the outbound flight.

 

Can I do online check-in for my traveling companions?

Yes. You may check-in your traveling companion if you have the same booking record.

 

Can I check-in an infant?

Yes.  The infant will be checked-in together with the adult passenger.

 

Can I reprint my boarding pass?

Yes.  You can go to check-in home page and retrieve your booking within online check-in window and generate your boarding pass.

 

What do I need to present at the airport?

Present your printed boarding pass and a valid ID at the airport Online Check-in Bag Drop Counter. 


Those who purchased ticket at www.philippineairlines.com may be required to present the credit/debit card used online.

 

What must I do when I arrive at the airport?

Passengers with or without baggage for check in must be at the Online Check-In Bag Drop Counter 45 minutes before the time of departure except flights from Doha, Dubai, Jeddah, Kuwait, London, New York, Riyadh, Shanghai (Pudong), Toronto and Vancouver which require no later than 1 hour before time of departure.

 

What happens if I don't make it to the counter or boarding gate on time?

Philippine Airlines reserves the right to offload passengers for failure to arrive at the Online Check-in Bag Drop Counter or boarding gate on time.