Who can purchase Choice Seats?
Choice seats are available to passengers holding confirmed Economy Class tickets. Passengers may purchase the seats in advance for increased comfort and convenience during the flight. Million Milers, Persons with Disability and an adult with an infant on lap or an adult with an infant on lap and one child in the traveling party (on bulkhead only) may enjoy complimentary Choice Seats. Exempted passengers may check Choice Seat category they may reserve through PAL Ticket Offices or PAL Contact Center.


How can I purchase Choice Seats?
Easily purchase Choice Seats while booking your flight, after you’ve booked through Manage My Booking, PAL Ticket Offices, Reservations Hotline, select Travel Agencies, or during check-in online and at the airport. You can also upgrade your seat up to the last minute by approaching your cabin crew.


Can I purchase Choice Seats Extra Legroom on emergency exit rows?
"If you’re planning on purchasing Choice Seats Extra Legroom on emergency exit rows, please note that you must meet certain safety requirements as passengers seated on these exit rows are responsible for quickly and efficiently opening the exit hatch in cases of urgent crisis. To ensure the safety of passengers, The Philippine Civil Aviation Regulation and other rules and regulations require passengers in exit rows to be:

• At least 15 years of age
• Fit and able-bodied capable and willing to assist our cabin crew in case of an emergency
• Able to comprehend printed and verbal instructions in English
• Willing to perform other necessary functions in case of an emergency

If you meet the requirements above, you may purchase seats in the exit rows. Unqualified passengers will be provided a comparable seat, otherwise you may apply for a refund. 


Can I change my seat after payment?
You can change your Extra Legroom or Forward Seat assignment in the same flight through PAL Ticket Offices or Reservations Hotline. You can also request for a change in seat at the airport check-in counter. If you’d like to transfer to a seat type of higher or lower value, payment for the new seat will be collected on top of the prior payment. Once your seat has been changed, the previous payment for Choice Seat is forfeited.


Are Choice Seats guaranteed?
 Purchasing a seat in advance assures you of your preferred seating. However, circumstances due to safety, security, and operational concerns may require us to re-assign seats, regretfully sometimes even after boarding the aircraft. Should this occur, we will make sure to provide an alternative seat of the same value or refund your Choice Seats payment if otherwise. 


REFUNDS


Can I refund my paid Choice Seats?
Choice Seats are non-refundable. However, if your flight has been changed or cancelled, and we’re unable to offer a comparable seat, you are entitled to a refund. You may apply for a refund through our PAL Ticket Offices or Reservations Hotline.


If I rebook my ticket, can I use my paid seat on my new flight?
You can use your paid Extra Legroom or Forward seat on your new flight if you only change your flight or date. You’ll be subjected to remaining seats available for re-selection. However, if the same seat category or value is not available on the new flight, your paid Choice Seat will be forfeited.


I will be upgrading to Business Class / Premium Economy. Can I refund my Choice Seats payment?
Previous Choice Seats will be forfeited if you upgrade to Business Class or Premium Economy.


My seat has been changed. Can I refund the Choice Seats I paid?
Certain unavoidable circumstances such as aircraft change or other instances due to safety, security, and operational concerns may require us to change your seat. If your paid seat has been changed, and we are unable to provide you a comparable seat, you may apply for a refund through our PAL Ticket Offices or Reservations Hotline.


PASSENGERS WITH DISABILITY (PWD)


I am a senior passenger and require the use of a wheelchair. Do I have to pay for Choice Seats?
Choice Seats Extra Legroom and Forward are reserved only for paying passengers and passengers requiring the following special assistance:
• Passengers unable to travel unaided, with very limited or no mobility in the cabin
• Passengers travelling with a service animal
• Passengers needing assistance throughout the flight and traveling with a personal companion. The companion will be provided an adjacent seat.
• Blind or vision-impaired and hearing-impaired passenger

Otherwise, we may secure a Choice Seat for you upon payment of the corresponding fee. 


I am a senior passenger and require the use of a wheelchair. Do I have to pay to reserve an aisle seat?
Aisle seats are reserved only for paying passengers and passengers requiring the following special assistance:
• Passengers unable to travel unaided, with very limited or no mobility in the cabin
• Passengers travelling with a service animal
• Passengers needing assistance throughout the flight and traveling with a personal companion. The companion will be provided an adjacent seat.
• Blind or vision-impaired and hearing-impaired passenger

If you would like to secure an aisle seat reservation and do not meet the criteria above, you may do so for a fee. Otherwise, you may reserve any remaining aisle seat available free of charge upon online or airport check-in.


OTHER CONCERNS


I would like to reserve an aisle seat, but I do not want to pay the corresponding fee.
All our aisle seats may only be secured in advance for a fee. You may request to be seated in any remaining aisle seat free of charge upon check-in online or at the airport.


We are travelling as a group. Will we be seated together?
To ensure your group is seated together, you may purchase any of our Choice Seats in advance. Otherwise, you may reserve any remaining seat available free of charge upon online or airport check-in.


Why were other passengers seated in Choice Seats without having to pay the corresponding fees when they checked-in at the airport?
Our check-in agents have full discretion to reserve or transfer passengers to any seat to comply with operational, safety, and security concerns.


Why should I pay for an aisle seat when other passengers can get it for free upon check-in?
Paying for an aisle seat in advance will secure your preferred seat early on. Waiting until online or airport check-in to reserve a seat runs the risk of being unable to have a seat with aisle access.


I could not obtain a seat when I checked-in online. What do I do?
Some seats are displayed as unavailable in the seat map due to operational and safety concerns and may only be assigned at the airport.

If you would like to secure a seat reservation in advance, you can reserve through our PAL Ticket Offices or Reservations Hotline. You can also reserve a seat upon check-in at the airport, although this is subject to seat availability.

GENERAL CONDITIONS:

1.  Choice Seats and Advance Seat Selection on aisle are available on all PR/2P flights. 
2.  Choice Seats Extra Legroom, Choice Seats Forward and Advance Seat Selection on aisle are subject to availability at the time of purchase. 
3.  Confirmed Choice Seats and Advance Seat Selection on aisle are guaranteed only to a selected category (ex. bulkhead, forward, extra legroom or standard aisle). 
4.  Rates are applied per passenger and per flight sector. 
5.  Choice Seats and Advance Seat Selection on aisle may be availed at PAL Reservations/Contact Center, Ticket Offices, Website and select Travel Agents. 
6.  Only confirmed and ticketed bookings will be accommodated and will qualify to purchase Choice Seats and Advance Seat Selection on aisle. 
7.  Payments for Choice Seats and Advance Seat Selection on aisle shall be collected upon selection. 
8.  Passengers who have not reserved seats in advance may still purchase Choice Seats Extra Legroom and Forward upon check-in Online or at the Airport. 
9.  For check-through passengers, Choice Seats fees shall be collected upon check-in at the point of origin. 
10. Passengers may purchase and upgrade to Choice Seats onboard except from the first departure point on a multi-legged flight. For example, on the KIX-TPE-MNL flight, purchase and upgrade of Choice Seats on board the KIX-TPE flight is not allowed. 
11. Passengers seated on emergency exit rows are responsible for quickly and efficiently opening the exit hatch in cases of emergency. To ensure the safety of passengers, The Philippine Civil Aviation Regulation and other rules and regulations require passengers in exit rows to be: 

• At least 15 years of age 

• Fit, able-bodied capable and willing to assist our cabin crew in case of emergency 

• Able to comprehend printed and verbal instructions in English 

• Willing to perform other necessary functions in case of an emergency 

• Changes in flight operations that may re-seat passenger to a different seat category 

• Passenger does not meet the safety requirements for emergency exit row seating