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Plaza Premium Lounge


Philippine Airlines passengers holding an Economy Class tickets (revenue and non-revenue) departing from Vancouver (YVR) to Manila (MNL) or 

New York (JFK) may now avail access to the Plaza Premium Lounge located at International Departures (Pier D), Vancouver International Airport (after security screening).

Lounge hours: 8:00am – 1:00am daily.


Two food service areas provide guests with a wide array of hot and cold dishes. Barista service is available at beverage counter for coffees and teas. 

The lounge has multiple computer workstations that are all Wi-Fi enabled, as well as charging stations to make sure guests can stay connected at the airport. 

Handicap access available


Pay Lounge Fee

CAD45 per passenger


Guidelines:

1. Lounge access will only be available for Vancouver (YVR) to Manila (MNL) or New York (JFK) Philippine Airlines flights.

2. Lounge access can be purchased through Philippine Airlines’ Vancouver Airport Check-in counter ONLY. Selling and collection will be done at the PAL counter. 

3. The following are the types of tickets eligible for lounge access:
      a.  Revenue tickets on Economy Class.

      b.  Non-Revenue tickets regardless of cabin class such as Industry Discount (ID),

           Agent Discount (AD), Company Convenience (CC) and Award tickets (BP) booked on Economy Class.

4. The following passengers are entitled to Lounge Access free of charge:

      a.  Platinum Card Holders, regardless of class of service (plus traveling companions, regardless of class of service)

      b.  Legitimate/Revenue Business Class passengers

      c.  Mabuhay Miles Members

            i. Million Milers (plus one traveling companion, regardless of class of service)

            ii. Premier Elite (plus one traveling companion, regardless of class of service)

            iii. Elite

      d.  Special Handling from the Office of the Chairman, Office of Deputy CEO,

           Office of the President & COO and Office of the VP-Airport Operations Department

      e.  Non-revenue ticket holders traveling on Business Class such as Chairman

           and immediate family members, Members of the PAL Board of Directors and PAL Senior Vice Presidents

5. Lounge access can be sold upon check-in at four (4) hours prior to Estimated Time of Departure (ETD) of the flight.

6. Lounge access fees are non-refundable, non-rebookable and non-transferrable.

7. Rate above is per person. Children (ages 2 - 11) will be charged with the same rate as adults. Infants

    (below 2 years of age) will be accepted for free. Both infants and children must be accompanied with one paying passenger.

8. Passengers may pay using cash or credit card upon check-in. An EMD will be issued to document receipt of payment and a copy will be provided to the passenger.

9. Eligible customers must present their boarding pass with the LNGE indicator upon entry to the lounge.

10. Rate is applicable for a one-time entry with a maximum of four (4) hours at the lounge.

11. Guest must read Plaza Premium Lounge Terms and Conditions in utilizing Airport Lounge Facilities. Plaza Premium Lounge Terms and Conditions shall apply.  

1. General 
1.1 "Lounge Facilities" means the provision of a waiting area in Airside/Landside area of the Airport with seating and refreshment facilities including (facilities in different locations may vary): 
(a) Hot showers facilities including amenities; 
(b) Food and beverages; 
(c) Use of computers to access Internet; 
(d) DVD / VCD movie viewing ( at selected locations only); 
(e) Selection of local / International magazines and newspapers; 
(f) Power and Internet connection for travellers' with laptop computers; 
(g) Mobile / laptop battery recharging facilities; 
(h) Telephone for local calls 
(i) Flight Information 
1.2 "Plaza Premium Lounge" means Plaza Premium Lounge Management Limited. whose registered office is at Unit 10-12, 2/F, Airport World Trade Centre, 1 Sky Plaza Road, Hong Kong International Airport, Lantau, Hong Kong. 
1.3 "Customer" means the person, firm or company booking the use of Lounge Facilities. 
1.4 "Airport" means the airport from which the Customer is traveling. 
1.5 "Charges" means the charges paid by the Customer to Plaza Premium Lounge in respect of Lounge Facilities in accordance with Plaza Premium Lounge's charging structure which may be amended by Plaza Premium Lounge from time to time. 
1.6 The headings in these conditions are for convenience only and shall not affect their interpretation. 
1.7 Words in the singular shall include the plural and vice versa, references to any gender shall include the other reference to legal persons shall include natural persons and vice versa. 

2. Formation of Contract 
2.1 The Lounge Facilities are provided by Plaza Premium Lounge subject to these terms and conditions, which the Customer shall indicate and qualify acceptance of by booking the Lounge Facilities and paying the Charges. 
2.2 No representative, employee or sales person or agent of Plaza Premium Lounge has Plaza Premium Lounge's authority to vary, amend or waive any of these conditions. 
2.3 These terms and conditions will prevail over any terms or conditions proposed by the Customer orally or on any order form or similar document shall not be binding on Plaza Premium Lounge. 

3 Lounge Facilities 
3.1 All specifications, descriptions, drawings, photographs or illustrations of the Lounge Facilities and any advertising matter and sample books are only intended to serve as a guide and not to be relied upon by the Customer or treated as binding or as forming part of these conditions or any contract with the Customer. 
3.2 Plaza Premium Lounge shall use its reasonable endeavors to provide the Lounge Facilities during the hours advertised for each Airport, but reserves the right to vary the hours of operation or close the executive lounge due to refurbishment, relocation or otherwise in which case an alternative executive lounge facility will be provided or a refund of the charges will be made at the discretion of Plaza Premium Lounge. In the unlikely event that entry to the Lounge Facilities is refused due to capacity constraints, the Customer will receive a complimentary voucher for their next visit to the lounge. 
3.3 Plaza Premium Lounge shall use its reasonable endeavors to ensure a suitable environment is maintained in the Lounge Facilities including but not limited to keeping the area where Lounge Facilities are provided clean and tidy, ensuring staff are on hand to respond to any queries and ensuring the removal from the lounge area of any persons whose behavior is unsuitable. 
3.4 Plaza Premium Lounge shall have the right to refuse a Customer entry to the Lounge Facilities for any Statutory, regulatory of Airport policy reasons including but not limited to health and safety policies or fire regulations. 
3.5 In order to maintain Customer expectations, children are not permitted to use the Lounge Facilities in certain Lounges. Please check the individual Lounge information on this website for details. In the event that children are permitted access to the Lounge, they should be accompanied in all Lounges Facilities by a Customer over the age of eighteen years at all times. 

4. Charges 
4.1 Charges payable for the Lounge Facilities shall be as stated in Plaza Premium Lounge's services menu(current at the date of booking). 

5 Terms of Payment 
5.1 Customers shall make payment for the Lounge Facilities when booking by entering the details of their debit of credit card onto the on-line booking form, provided that such credit or debit card is listed as acceptable to Plaza Premium Lounge on the booking form instructions. 
5.2 Unless otherwise agreed in writing, the Customer shall not be entitled to any discount. 

6. Customer's obligations 

6.1 The Customer shall ensure that he is at all times appropriately dressed and shall behave in an appropriate manner. Plaza Premium Lounge and any third party lounge provider with whom Plaza Premium Lounge has entered into an arrangement for the provision of Lounge Facilities reserve the right at their sole and absolute discretion to refuse entry or to remove any customer whose behaviour or mode of dress is considered by Plaza Premium Lounge to be unsuitable or is likely to offend other Customers. 
6.2 Customers must not remove food and/or drinks from the Executive Lounge Facilities and will be asked to refrain from consuming food and/or drinks in the Lounge Facilities other that food and/or drinks provided in the Lounge Facilities. 
6.3 The Customer agrees to adhere to any no smoking policies in operation in any of the Lounge Facilities. 
6.4 Customers agree to provide a minimum of 7 days notice to Plaza Premium Lounge in the event of cancellation of a group booking for Lounge Facilities. A group booking is a booking of 10 or more persons. In the event that cancellations are notified within 7 day of the date of the proposed date of use of the Lounge Facilities, a cancellation fee of USD 10 per person shall be payable by the Customer to Plaza Premium Lounge. 
6.5 A cancellation fee of 10 USD per person will be charged for all booking cancelled up to 6 hours in advance. No show or last minute cancellation with less than 6 hours' notice will be nonrefundable. 
6.6 In the event of a customer wishing to amend an existing booking, provided that Plaza Premium Lounge receives at least 24 hours prior notice of a cancellation of a booking for Lounge Services from the Customer, Plaza Premium Lounge agrees to provide access to Lounge Facilities to the same number of users as on the original booking, at a later date at any Airport where Plaza Premium Lounge operates Lounge Facilities ("Alternative Lounge Facilities"), subject to prior receipt by Plaza Premium Lounge from the Customer of (i) confirmation of the date and Airport Lounge Facilities required; (ii) a payment of USD 10 per person per booking; and (iii) the difference between the Charges paid by the Customer in relation to the original booking and the charges in respect of the Alternative Lounge Facilities applicable as at the proposed date of use of such Alternative Lounge Facilities (whether the Alternative Lounge Facilities are located at the same Airport as on the original booking for Lounge Facilities or otherwise). 

7. Limitation on Liability 

7.1. Subject to clause 7.2, Plaza Premium Lounge shall under no circumstances be liable for any indirect, special or consequential loss, including but not limited to loss of profit, loss of contract, loss of revenue or loss of business, however arising whether in contract, tort (including negligence) or statutory duty or otherwise. 
7.2 Plaza Premium Lounge does not exclude loss arising from death or personal injury caused by negligence. 
7.3 Subject to clause 7.2 above, the aggregate liability of Plaza Premium Lounge, (whether in contract, tort (including negligence) or breach of statutory duty or otherwise) to no circumstances shall exceed the Charges paid by the Customer for the Lounge Facilities. 
7.4 Plaza Premium Lounge shall under no circumstances be liable for any Customer failing to board his flight and neither Plaza Premium Lounge nor any third party lounge provider with whom Plaza Premium Lounge has entered into an arrangement for the provision of Lounge Facilities has any obligation to make flight announcements. 
7.5 Plaza Premium Lounge shall under no circumstances be liable or responsible for the personal belongings of any Customer, and a Customer shall take personal belongings into the Lounge Facilities area solely at his own risk. 
7.6 All information, recommendations and advice given by or on behalf of Plaza Premium Lounge to the Customer regarding Airport services or flight details are given without liability on the part of Plaza Premium Lounge. 
7.7 The Customer shall fully indemnify and compensate Plaza Premium Lounge, its employees, sub-contractors and agents in respect of all actions, suits, claims, demands, costs, charges or expenses arising (whether asserted by the Customer or third party) out of or in connection with the provision of the Lounge Facilities which: 
(a) are in excess of Plaza Premium Lounge's liability set out in clause 7.3 above; and 
(b) are caused directly or indirectly through the act or omission, willful misconduct or negligence of the Customer. 

8. Force Majeure 
8.1 Plaza Premium Lounge shall not be liable to the Customer for any loss or damage caused to or suffered by the Customer as a direct or indirect result of the provision of the Lounge Facilities by or on behalf of Plaza Premium Lounge being prevented, restricted, hindered or delayed by reason of any circumstances outside the control of Plaza Premium Lounge. 

9. Waiver
 
9.1 The right powers and remedies provided pursuant to these conditions are cumulative and do not exclude or affect any rights, powers or remedies provided by law. No delay in exercising, or non-exercising by Plaza Premium Lounge of any rights or remedies under these conditions shall operate as a waiver or lease of that right, power or remedy. 

10. Variation 
10.1 No amendments or variation of these conditions shall be effective unless made in writing and signed or issued by Plaza Premium Lounge. 

11. Governing Law 
11.1 These conditions shall be construed in accordance with Hong Kong Special Administrative Region ("Hong Kong") and Plaza Premium Lounge and the Customer hereby submit to the exclusive jurisdiction of the courts of Hong Kong.