|
Take your flying experience to the next level when you bid for an upgrade to Business Class or Premium Economy!
|
|
![]() |
![]() |
Easily bid for an upgrade in these 4 easy steps! |
|
![]() |
ELIGIBILITY
After your ticket has been issued, you will receive an email 7 days prior to your flight departure inviting you to make an Offer to upgrade your flight to a higher class cabin. A valid email address is required in order to receive an invite from us. Simply click on the myPAL Upgrade link found in the email where you will be redirected to an Offer page. As an alternative option, you can go directly to the myPAL Upgrade page at: www.philippineairlines.com/mypalupgrade to check your eligibility. Enter the airline (PR) Booking reference and Last Name, and follow these steps:
Can I make an Offer for PAL’s other Airline partners? Only flights operated by Philippine Airlines or PAL Express are eligible for the upgrade. Codeshare flights operated by other airlines are currently not accepting Upgrade Offers. MAKING AN OFFER How do I select the Upgrade amount I want to pay? Move the price slider to show the amount you would like to pay for each flight segment. What do the colors on the Offer strength meter indicate? The Offer strength meter indicates the likelihood that your upgrade offer will be accepted, based on the availability and set criteria. This meter shows how strong your offer amount is and not a confirmation that your Offer is accepted. Can I select different upgrade amount for different flight segment/s on my itinerary? Yes. Simply use the price slider to set how much you would like to pay for each of your flight segment separately. Is the Upgrade Offer for all passengers in the booking? Your Offer is for all the passengers included in the booking. The Offer Amount as shown in the price slider would indicate how much you are willing to pay for each of the passenger. There are several passengers in the booking, but I only want to make an Offer for some of the passengers. Can I do this? Upgrade Offer is submitted for all of the passengers in the booking. If you wish to do this, you may need to coordinate with our Reservations/Ticketing agent or through your travel agent and request to split the booking of the passenger/s for the upgrade. You will be given a new Booking Reference, but your ticket number and other flight details of the original booking shall remain the same. What should I do if I do not wish to make an Offer for a particular flight segment? If you do not wish to make an Offer for a certain flight segment, you should move the price slider to the far left until you see “No Offer”. This means that no Offer will be submitted on this segment and will not be considered for an upgrade. Is there a time limit in making an Offer? The Offer window closes at 24 hours prior to departure of each flight segment How can I submit an Upgrade Offer? You can make an Offer through the following channels:
PAYING FOR THE UPGRADE When will the upgrade be charged to my credit card? We will only charge your credit card once your upgrade has been confirmed. This will happen when your Offer is accepted. Your card will not be charged if the upgrade is not accepted Can I pay with two different cards?
No. Each upgrade for your booking reference can only be paid for in one transaction by the same credit card.
Can I use any type of credit card to pay for the upgrade?
myPAL Upgrade accepts Visa, Mastercard, JCB and American Express on select routes.
Email confirmation is normally sent within 24hours from the time you made an Offer. You may also check the spam folder of your email account for any email from sender:
mypalupgrade@pal.com.ph
Once notified we will retry the upgrade acceptance if there are seats available and if there is sufficient time to fulfill the upgrade prior to departure.
Do I earn additional Mabuhay Miles when I get upgraded?
UPGRADE AT CHECK-IN
Eligible passengers may do last-minute upgrades during online check-in within 24 hours before flight departure.
|
The following Terms and Conditions shall apply to all submission of offers (“Offer”) made by a Passenger or his/her representative to Philippine Airlines (“PAL”) under myPAL Upgrade program. An Offer provides the Passenger(s) an opportunity to upgrade from originally booked class of service to a higher class of service.
1. Tickets must be issued using Philippine Airlines document on 079.
2. Any person who submits an Offer on behalf of another passenger is deemed to have been authorized by the Passenger(s) for whom the Offer is being made. Consequently, the Passenger(s) shall be bound by these Terms and Conditions. PAL may or may not require any proof of such authorization.
3. Passengers holding the following tickets are not eligible for myPAL Upgrade:
a. Award tickets of any and all frequent flyer programs;
4. myPAL Upgrade may be availed only on specific fares, flights, destinations, and/or travel dates as may be identified by PAL at its sole and absolute discretion (“Eligible Flight”).
5. Passenger or his/her representative can make an Offer by:
a. following the instructions on the link provided in the email or SMS inviting the Passenger to make an Offer for an Upgrade; or
d. clicking the upgrade invite during online check-in
6. PAL is under no obligation to accept an Offer and does not guarantee that a Passenger will be upgraded by making an Offer.
7. If more than one passenger exists in the Booking Reference or Record Locator, the Offer shall be applicable to all passengers in the booking. The Offer amount shall apply on a per passenger basis and is the same for both adult and child passenger(s).
8. The Offer to upgrade is in addition to the original ticket price. The Offer a Passenger can make depends on the flight, destination and economy fare paid.
10. All Offers submitted may be accepted by PAL anytime up to four (4) hours prior to the flight’s standard time of departure.
11. An Acknowledgement of an Offer will be sent to the email address provided by the Passenger which includes the total Offer Amount and all additional taxes and fees, if applicable, for all Passenger/s in the booking.
13. Once the Offer is accepted, the Offer can no longer be modified and cancelled. The Passenger is obligated to complete the payment of the price stated in the original offer.
14. Credit card details shall be collected upon submission of the Offer. An authorization hold amount of one (1) US Dollar or its equivalent in Philippine Peso (PHP) shall be placed on the card account to verify if the credit card is active. The authorization hold amount is not a charge and will not appear on the cardholder’s billing statement.
15. The payment for the Upgrade shall be charged automatically once the Offer is accepted. Each Offer can only be paid using a single credit card.
If accepted, the Offer plus any applicable fees and/or charges may appear on the credit card statement of account as “Phil Airlines Upgrade”.
16. A notification of “Successful Upgrade” will be sent to the email address provided by the passenger which includes the Offer Amount and all additional taxes and fees, if applicable, for all Passenger(s) in the booking
19. In the event of change in flight schedule for which an Offer has been made but not yet accepted by PAL, the Offer shall be invalidated and will no longer be considered for acceptance. Passenger may resubmit an Offer for the new flight schedule.
20. myPAL Upgrade is non-transferable and non-endorsable.
21. The accepted Offer paid is non-refundable, except when there is a legal or valid cause, such as but not limited to operational safety and security concerns and such other cases as may be determined by PAL in accordance with its General Conditions of Carriage, applicable laws, rules and regulations.
22. Any voluntary downgrade shall result to forfeiture of the accepted Offer paid.
23. In case the Passenger(s) voluntarily rebooks or refunds his/her economy ticket, the accepted Offer paid for the upgrade shall be forfeited. Passenger who voluntarily changed his flight will not be entitled to a refund for the upgrade and the upgrade entitlement cannot be transferred to a flight at another date/time.
24. A Passenger(s) eligible for a refund agrees to submit the following proof of travel for the flight in question through mypalupgrade@pal.com.ph:
- Boarding Pass; and
25. Should any refund be approved, it will be processed in the currency in which the Upgrade amount was charged. Refund amount shall be charged back to the credit card used for payment of the Upgrade. Any and all charges associated with the refund, such as but not limited to, bank fees and foreign exchange losses, shall be for account of the Passenger(s).
26. The fare conditions of the original ticket purchased by the Passenger(s) shall remain in effect whether or not the Offer is accepted.
27. myPAL Upgrade Passenger(s) shall be entitled to full Economy Class mileage accrual.
28. myPAL Upgrade Business Class passengers shall be entitled to lounge access.
29. myPAL Upgrade passenger shall also be entitled to the Free Baggage Allowance (FBA) of the upgraded class of service.
30. Paid Choice Seats shall be forfeited once the Offer has been accepted.
31. Paid Meal Upgrade shall be forfeited once the Offer has been accepted.
32. Prepaid Baggage purchased prior to acceptance of the Offer may be carried over to the upgraded flight segment.
33. PAL reserves the right to modify and otherwise change these Terms and Conditions without prior notice, subject to applicable laws, rules and regulations. These Terms and Conditions shall be read in conjunction with PAL's General Conditions of Carriage, Disclaimer, Mabuhay Miles Terms and Conditions, Data Privacy & Security Policy, Online Booking Terms and Conditions, and other applicable laws, rules and regulations.
34. By making an Offer to myPAL Upgrade, Passenger(s) acknowledges, understands, and accepts the full Terms and Conditions of the program.
|