Travel Advisory

PAL’s system upgrade a success

23 Mar 2019

Philippine Airlines has successfully upgraded its passenger service system.

The next-generation Amadeus Altea is now powering up PAL’s IT system for more efficient bookings, ticketing, check-in and boarding.

The system upgrade enhances our passengers’ end-to-end experience by providing the following:

  1. Easier booking, automated customer preference recognition
  2. Faster check-in process
  3. Better online check-in experience
  4. Seamless service from interline partners
  5. Real-time, personalized alerts for flight changes, etc.

PAL is again accepting bookings, ticket purchases, rebooking, refunds, purchase of travel extras, and Mabuhay Miles redemption requests. MyPAL Upgrade Service and online check-in will be available by March 26. 

Thank you for bearing with us.  We look forward to serving you better as we add our new system to the new airplanes, expanded route network, enhanced products and continuing innovations that add up to the 4-Star service that we dedicate to all our customers. For any inquiries, visit the PAL Facebook page or PAL website or call our hotline at 855-8888.


Other News:

Travel Advisory

Reminders for March 23 & 24 travels

22 Mar 2019
We request our passengers traveling on March 23 and/or March 24 to come to the airport early and bring a paper or electronic copy of your tickets.
Read more


PAL 'Cagers' Emerge PABA Champions

13 Feb 2019
Flag carrier Philippine Airlines has adjusted its operations in support of the government's decision to temporarily close or limit access to Boracay for urgent major environmental rehabilitation of the island.
Read more