Travel Advisory


10 4月 2020

Advisory # 49
PHL Local Time 11 April 2020

Our PAL Customer Hotlines will be open to serve you from 8:00 AM to 8:00 PM local time, 7 days a week starting from April 13, 2020 (Monday):

  • Philippines
  • +632 8855-8888
    8:00 AM to 8:00 PM (PH Time)

  • United States and Canada
  • 1-800-I-FLY-PAL / 1-800-435-9725
    5:00 AM to 5:00 PM (Hawaii Time)
    8:00 AM to 8:00 PM (Pacific Time)
    11:00AM to 11:00PM (Eastern Time)

The temporary shift from 24 hours to 12 hours daily will allow us to allocate more agents to handle urgent call-outs and other support for the special flights PAL is currently setting up, while our regular flights remain suspended amid the COVID-19 lockdowns.  

Thank you for your understanding.

Other News:

Travel Advisory

Ticket Office Operations in Metro Manila

02 6月 2020
PAL has reopened more Ticket Offices in Metro Manila to accommodate passengers with an urgent need to travel under the ongoing General Community Quarantine situation.
Read more