联系我们
Get in touch with us for the help you need.
If you would like to book a flight or make changes to your existing reservation (rebook, reroute, refund), please contact PAL's reservations hotline.
Manila, Philippines – (+632) 855-8888
USA/Canada – 1-800-435-9725
| country/region | city | number | operating hours (local time) |
| Philippines - Luzon | Batangas | 电话: (043) 779-8988 | 24/7 |
| Philippines - Luzon | Benguet | 电话: (074) 661-8898 | 24/7 |
| Philippines - Luzon | Bulacan | 电话: (044) 919-8800 | 24/7 |
| Philippines - Luzon | Cavite | 电话: (046) 419-8900 | 24/7 |
| Philippines - Luzon | Laguna | 电话: (049) 559-8200 | 24/7 |
| Philippines - Luzon | Laoag | 电话: (077) 600-8888 | 24/7 |
| Philippines - Luzon | La Union, San Fernando | 电话: (072) 687-8098 | 24/7 |
| Philippines - Luzon | Manila | 电话: (+632) 855-8888 |
24/7 |
| Philippines - Luzon | Nueva Ecija | 电话: (044) 960-7888 | 24/7 |
| Philippines - Luzon | Pampanga | 电话: (045) 409-6888 | 24/7 |
| Philippines - Luzon | Pangasinan | 电话: (075) 633-7888 | 24/7 |
| Philippines - Luzon | Palawan | 电话: (048) 716-5188 | 24/7 |
| Philippines - Luzon | Quezon | 电话: (042) 718-3888 | 24/7 |
| Philippines - Luzon | Tarlac | 电话: (045) 606-8898 | 24/7 |
| Philippines - Luzon | Zambales | 电话: (047) 602-6888 | 24/7 |
| Philippines - Visayas | Cebu | 电话: (032) 340-0191 | 24/7 |
| Philippines - Visayas | Bacolod | 电话: (034) 458-6888 | 24/7 |
| Philippines - Visayas | Dumaguete | 电话: (035) 532-9888 | 24/7 |
| Philippines - Visayas | Iloilo | 电话: (033) 329-9888 | 24/7 |
| Philippines - Visayas | Samar | 电话: (055) 832-9888 | 24/7 |
| Philippines - Visayas | Tacloban | 电话: (053) 832-9878 | 24/7 |
| Philippines - Mindanao | Butuan | 电话: (085) 975-9888 | 24/7 |
| Philippines - Mindanao | Cagayan de Oro | 电话: (088) 864-8788 | 24/7 |
| Philippines - Mindanao | Cotabato | 电话: (064) 521-8078 | 24/7 |
| Philippines - Mindanao | Davao | 电话: (082) 287-7788 | 24/7 |
| Philippines - Mindanao | Dipolog | 电话: (065) 918-8888 | 24/7 |
| Philippines - Mindanao | General Santos | 电话: (083) 887-9888 | 24/7 |
| Philippines - Mindanao | Zamboanga | 电话: (062) 957-9888 | 24/7 |
| 中国区预定中心电话 | - | 400-100-2752 | 每天: 上午9:00 至下午 6:00 |
| 澳大利亚预定中心电话 | - | 1-300-887-822 | 周一至周五：上午 9:00 - 下午5:00 周末及节假日：休息 |
| 英国预定电话 | - | +44 (0) 808- 164-9888 | 每天: 8:00 a.m. to 8:00 p.m. (包含节假日) |
| 菲航香港预定处 | - | 电话: (852) 2301 - 9300 | 每天: 9:00 a.m. - 6:00 p.m. |
If you would like to contact any of our PAL office, please locate the nearest one in your area. Select the country/region and city.
PNB Financial Center, CCP Complex, Macapagal Avenue, Pasay City
You may also directly contact the following offices for specific concerns.
5F PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
电子邮箱: refunds_intl@pal.com.ph
菲律宾国内机票退票:
电子邮箱: refunds_domestic@pal.com.ph
网络购票退票:
电子邮箱: onlinebooking_refunds@philippineairlines.com
Mezzanine Level, South Wing
NAIA Centennial Terminal 2
Old Mia Road, Pasay City 1300
Mabuhay Miles 会员服务中心
G/F Allied Bank Center, 6754 Ayala Avenue,
Makati City
周一至周五: 上午8:30 - 下午6:30
周六: 上午8:30 - 下午5:30
Mabuhay Miles 会员服务中心
每天: 上午 6:00 - 晚上 10:00
每天: 上午 9:00 - 下午 6:00 (PST)
Mezzanine Floor, PNB Financial Center
President Diosdado Macapagal Avenue
CCP Complex, Pasay City
每日: 8:00am to 8:00pm (马尼拉, 菲律宾当地时间)
3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
(媒体及企业社会责任相关业务专用)
Security Department
PAL Gate 2, Andrews Avenue
Nichols, Pasay City 1300
美国DOT航空消费者保护部门（ACPD）邮寄地址:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
http://www.dot.gov/airconsumer
关于需要登机前，航空公司客舱内需使用杀虫剂或喷雾杀虫剂的国家更多相关信息，请登陆:
https://www.transportation.gov/airconsumer/spray
网络登录帮助
PWD Concerns
Want to share your travel experience with Philippine Airlines? Click the Customer Feedback box below to give a compliment, share a suggestion, or report a complaint.
You may also send us a letter and address it to:
Philippine Airlines, Inc.
Manager - Customer Relations
PO Box 1344
Makati City, Philippines
For PWD Special Assistance requests, please fill-out the Disability Assistance Form or you may call our Hotlines for assistance. Please note that special assistance requests must be made at least 48 hours before your flight.
If you have concerns regarding your booking or ticket, please call our Hotlines or visit any PAL Ticket Office near you.
We care about your travel experience with us and we give priority to your special needs.
Let us know 48 hours before your flight how we can help you at the airport, during your flight, or even as you connect to another destination by filling-out the Online Disability Assistance Form.
If your needs are not covered in this form, or if you have other special assistance request or inquiries, please call our Hotlines for further assistance.
For PWD concerns please call our PWD hotline at 7774800 local 5932.