联系我们
如需帮助，请联系我们。
如需预订航班或更改现有预订（重新预订、更改路线、退票），请联系菲航预订热线。
菲律宾马尼拉 – (+632) 8855-8888
8:00 AM to 8:00 PM (PH Time)
美国/加拿大 – 1-800-435-9725
5:00 AM to 5:00 PM (Hawaii Time)
8:00 AM to 8:00 PM (Pacific Time)
11:00AM to 11:00PM (Eastern Time)
| 国家/地区 | 城市 | 号码 | 营业时间（当地时间） |
| Philippines - Luzon | Batangas | (043) 779-8988 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Benguet | (074) 661-8898 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Bulacan | (044) 919-8800 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Cavite | (046) 419-8900 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Laguna | (049) 559-8200 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Laoag | (077) 600-8888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | La Union, San Fernando | (072) 687-8098 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Manila | (+632) 8855-8888 |
8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Nueva Ecija | (044) 960-7888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Pampanga | (045) 409-6888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Pangasinan | (075) 633-7888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Palawan | (048) 716-5188 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Tarlac | (045) 606-8898 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Luzon | Zambales | (047) 602-6888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Visayas | Cebu | (032) 340-0191 |
8:00 AM to 8:00 PM (PH Time) |
| Philippines - Visayas | Bacolod | (034) 458-6888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Visayas | Dumaguete | (035) 532-9888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Visayas | Iloilo | (033) 329-9888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Visayas | Tacloban | (053) 832-9878 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Visayas | Tagbilaran | (038) 412-1200 |
8:00 AM to 8:00 PM (PH Time) |
| Philippines - Mindanao | Butuan | (085) 975-9888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Mindanao | Cagayan de Oro | (088) 864-8788 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Mindanao | Cotabato | (064) 521-8078 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Mindanao | Davao | (082) 287-7788 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Mindanao | Dipolog | (065) 918-8888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Mindanao | General Santos | (083) 887-9888 | 8:00 AM to 8:00 PM (PH Time) |
| Philippines - Mindanao | Zamboanga | (062) 957-9888 | 8:00 AM to 8:00 PM (PH Time) |
| 中国区预定中心电话 | - | 400-100-2752 | 每天: 上午9:00 至下午 6:00 |
| 澳大利亚预定中心电话 | - | 1-300-887-822 02 9249 9900 |
周一至周五：上午 9:00 - 下午5:00 周末及节假日：休息 |
| 英国预定电话 | - | +44 808- 164-9888 | 每天: 8:00 a.m. to 8:00 p.m. (包含节假日) |
| 日本 |
- | 国际电话 81-3-5157-4362，日本国内电话 0570-783-483 |
周一-周六：8:30 a.m. - 6:30 p.m. 周日及公众假期：休息 |
| 菲航香港预定处 | - | (852) 2301 - 9300 | 每天: 9:00 a.m. - 6:00 p.m. |
如需联系任何菲航办公室，请就近接洽。选择国家/地区和城市。
您也可以直接联系以下办事处了解具体问题。
NAIA TERMINAL 1
NAIA TERMINAL 2
国际航班
Mezzanine Level, South Wing
Old Mia Road, Pasay City 1300
NAIA TERMINAL 3
3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
(媒体及企业社会责任相关业务专用)
Mezzanine Floor, PNB Financial Center
President Diosdado Macapagal Avenue
CCP Complex, Pasay City
周一至周五: 08:00 - 20:00 (马尼拉，菲律宾时间)
Mabuhay Miles 会员服务中心
5F PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
电子邮箱: refunds_intl@pal.com.ph
菲律宾国内机票退票:
电子邮箱: refunds_domestic@pal.com.ph
网络购票退票:
电子邮箱: onlinebooking_refunds@philippineairlines.com
Security Department
PAL Gate 2, Andrews Avenue
Nichols, Pasay City 1300
电话: (+632) 8776-7499
电话: (+632) 8879-5686
电话: (+632) 8404-2534
美国DOT航空消费者保护部门（ACPD）邮寄地址:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
http://www.dot.gov/airconsumer
关于需要登机前，航空公司客舱内需使用杀虫剂或喷雾杀虫剂的国家更多相关信息，请登陆:
https://www.transportation.gov/airconsumer/spray
网络登录帮助
残障人士相关问题（仅限往返美国航班）
希望与菲律宾航空分享您的旅行经历吗？点击以下“客户反馈”框，填写赞美、分享建议或举报投诉。
您也可给我们写信，寄送至：
Philippine Airlines, Inc.
Manager - Customer Relations
PO Box 1344
Makati City, Philippines
有残障人士如有特别协助请求，请填写残障人士协助表，或致电热线寻求协助。请注意，特别协助请求务必在航班起飞前至少48小时提出。
如果您对预订或机票有任何疑虑，请拨打热线电话或前往就近的菲航售票处。
关注您旅行体验，优先解决您的特殊需求。
请在航班起飞前48小时填写在线残障人士协助表，告知我们该如何在机场、飞行中甚至转机过程中为您提供帮助。
如果本表不能满足您的需求，或者您有其他特殊的需求或问题，请致电热线获得进一步的帮助。
如果您有与残障人士相关的任何问题（仅限往返美国航班），请拨打残障人士专线：(+632) 556-2151。