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Get in touch with us for the help you need.

If you would like to book a flight or make changes to your existing reservation (rebook, reroute, refund), please contact PAL's reservations hotline.

Manila, Philippines(+632) 855-8888 

USA/Canada1-800-435-9725

country/region city number operating hours (local time)
Philippines - Luzon Batangas 电话: (043) 779-8988 24/7
Philippines - Luzon Benguet 电话: (074) 661-8898 24/7
Philippines - Luzon Bulacan 电话: (044) 919-8800 24/7
Philippines - Luzon Cavite 电话: (046) 419-8900 24/7
Philippines - Luzon Laguna 电话: (049) 559-8200 24/7
Philippines - Luzon Laoag 电话: (077) 600-8888 24/7
Philippines - Luzon La Union, San Fernando 电话: (072) 687-8098 24/7
Philippines - Luzon Manila 电话: (+632) 855-8888 
24/7
Philippines - Luzon Nueva Ecija 电话: (044) 960-7888 24/7
Philippines - Luzon Pampanga 电话: (045) 409-6888 24/7
Philippines - Luzon Pangasinan 电话: (075) 633-7888 24/7
Philippines - Luzon Palawan 电话: (048) 716-5188 24/7
Philippines - Luzon Quezon 电话: (042) 718-3888 24/7
Philippines - Luzon Tarlac 电话: (045) 606-8898 24/7
Philippines - Luzon Zambales 电话: (047) 602-6888 24/7
Philippines - Visayas Cebu 电话: (032) 340-0191 24/7
Philippines - Visayas Bacolod 电话: (034) 458-6888 24/7
Philippines - Visayas Dumaguete 电话: (035) 532-9888 24/7
Philippines - Visayas Iloilo 电话: (033) 329-9888 24/7
Philippines - Visayas Samar 电话: (055) 832-9888 24/7
Philippines - Visayas Tacloban 电话: (053) 832-9878 24/7
Philippines - Mindanao Butuan 电话: (085) 975-9888 24/7
Philippines - Mindanao Cagayan de Oro 电话: (088) 864-8788 24/7
Philippines - Mindanao Cotabato 电话: (064) 521-8078 24/7
Philippines - Mindanao Davao 电话: (082) 287-7788 24/7
Philippines - Mindanao Dipolog 电话: (065) 918-8888 24/7
Philippines - Mindanao General Santos 电话: (083) 887-9888 24/7
Philippines - Mindanao Zamboanga 电话: (062) 957-9888 24/7
中国区预定中心电话 - 400-100-2752 每天: 上午9:00 至下午 6:00
澳大利亚预定中心电话 - 1-300-887-822 周一至周五:上午 9:00 - 下午5:00 周末及节假日:休息
英国预定电话 - +44 (0) 808- 164-9888 每天: 8:00 a.m. to 8:00 p.m. (包含节假日)
菲航香港预定处 - 电话: (852) 2301 - 9300 每天: 9:00 a.m. - 6:00 p.m.

If you would like to contact any of our PAL office, please locate the nearest one in your area. Select the country/region and city.

PNB Financial Center, CCP Complex, Macapagal Avenue, Pasay City

You may also directly contact the following offices for specific concerns.

5F PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City

电话 : (632) 556-2809777-4800
5646(国内线) or 5647(国际线)
传真 : (632) 556-2595

国际机票退票:
电子邮箱: refunds_intl@pal.com.ph

菲律宾国内机票退票:
电子邮箱: refunds_domestic@pal.com.ph

网络购票退票:
电子邮箱: onlinebooking_refunds@philippineairlines.com

Mezzanine Level, South Wing
NAIA Centennial Terminal 2
Old Mia Road, Pasay City 1300

Mabuhay Miles 会员服务中心
G/F Allied Bank Center, 6754 Ayala Avenue,
Makati City

传真: Manila - (632) 855-3653; 855-3654
USA/Canada - (818) 630-8469
工作时间:
周一至周五: 上午8:30 - 下午6:30
周六: 上午8:30 - 下午5:30

Mabuhay Miles 会员服务中心

马尼拉 - (+632) 855-8888 
宿雾 - (6332) 340-0191
工作时间:
每天: 上午 6:00 - 晚上 10:00

美国/加拿大 - 1 (800) I FLY PAL or 1(800) 435-9725
工作时间:
每天: 上午 9:00 - 下午 6:00 (PST)

Mezzanine Floor, PNB Financial Center
President Diosdado Macapagal Avenue
CCP Complex, Pasay City

电话: (632) 855-8555
工作时间:
每日: 8:00am to 8:00pm (马尼拉, 菲律宾当地时间)

3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City

电话: 777-4800 loc 5401
传真: (632) 556-1893
电子邮箱: corpcomms@pal.com.ph
(媒体及企业社会责任相关业务专用)

Security Department
PAL Gate 2, Andrews Avenue
Nichols, Pasay City 1300

美国DOT航空消费者保护部门(ACPD)邮寄地址:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
http://www.dot.gov/airconsumer
关于需要登机前,航空公司客舱内需使用杀虫剂或喷雾杀虫剂的国家更多相关信息,请登陆:
https://www.transportation.gov/airconsumer/spray


网络登录帮助

电话: +1800-435-9725 ((美国/加拿大免费电话)
电话: (+632) 855-8888 (马尼拉) 

PWD Concerns

Tel : +632-777-4800 local 5932

Want to share your travel experience with Philippine Airlines? Click the Customer Feedback box below to give a compliment, share a suggestion, or report a complaint.




You may also send us a letter and address it to:


Philippine Airlines, Inc.
Manager - Customer Relations
PO Box 1344
Makati City, Philippines


For PWD Special Assistance requests, please fill-out the Disability Assistance Form or you may call our Hotlines for assistance. Please note that special assistance requests must be made at least 48 hours before your flight.


If you have concerns regarding your booking or ticket, please call our Hotlines or visit any PAL Ticket Office near you.

We care about your travel experience with us and we give priority to your special needs.


Let us know 48 hours before your flight how we can help you at the airport, during your flight, or even as you connect to another destination by filling-out the Online Disability Assistance Form.


If your needs are not covered in this form, or if you have other special assistance request or inquiries, please call our Hotlines for further assistance.


For PWD concerns please call our PWD hotline at 7774800 local 5932.