聯絡我們
聯繫我們以獲取您需要的幫助。
如果您想預訂航班或更改現有預訂(重新預訂,更改路線,退票), 請聯繫PAL的預訂專線。
Manila Landline – (+632) 8855-8888
Philippines Mobile (+63) 919-056-2255
7:00AM to 11:00PM (菲律賓時間)
Philippines Facebook Messenger – Click on www.m.me/PhilippineAirlines or go to www.Facebook.com/PhilippineAirlines
6:00AM to 12:00AM (PH Time)
美國/加拿大 –1-800-435-9725
每日全天候服務
COUNTRY/REGION | CITY | NUMBER | OPERATING HOURS (LOCAL TIME) |
Philippines - Luzon | Cavite |
(046) 419-8920 | 7:00AM to 11:0PM (PH Time) |
Philippines - Luzon | Manila | (+632) 8855-8888 |
7:00 AM to 11:00 PM (PH Time) |
Philippines - Luzon | Pampanga | (045) 649-8040 | 7:00 AM to 11:00 PM (PH Time) |
Philippines - Luzon | Palawan | (048) 716-5230 | 7:00 AM to 11:00 PM (PH Time) |
Philippines - Visayas | Cebu | (032) 520-4720 |
7:00 AM to 11:00 PM (PH Time) |
Philippines - Visayas | Bacolod | (034) 488-7040 | 7:00 AM to 11:00 PM (PH Time) |
Philippines - Visayas | Iloilo | (033) 399-7050 | 7:00 AM to 11:00 PM (PH Time) |
Philippines - Visayas | Tacloban | (053) 832-9820 | 7:00 AM to 11:00 PM (PH Time) |
Philippines - Mindanao | Cagayan de Oro | (088) 555-9090 | 7:00 AM to 11:00 PM (PH Time) |
Philippines - Mindanao | Davao | (082) 241-7160 | 7:00 AM to 11:00 PM (PH Time) |
Philippines - Mindanao | General Santos | (083) 320-0230 | 7:00 AM to 11:00 PM (PH Time) |
Philippines - Mindanao | Zamboanga | (062) 975-9520 | 7:00 AM to 11:00 PM (PH Time) |
China | - | 400-100-2752 | Daily: 9:00 a.m. to 6:00 p.m. |
Australia | - | 02 9249 9900 |
Mondays to Fridays: |
United Kingdom | - | +44 808- 164-9888 | Daily: 8:00 a.m to 8:00 p.m. (including holidays) |
Japan | - | 81-3-5157-4362 for International call 0570-783-483 for Domestic call (within Japan only) | Mondays to Fridays: 9:00 a.m. - 5:00 p.m. Saturdays, Sundays and Holidays: Closed |
Hong Kong | - | (852) 2301 - 9300 | Daily: 9:00 a.m. - 6:00 p.m. |
如果您想聯繫任何PAL辦公室,請找到您所在地區最近的辦公室。選擇國家/地區和城市。
您也可以直接聯繫以下辦事處以了解具體問題。
馬尼拉艾奎諾國際機場第2航廈
馬尼拉艾奎諾國際機場第2航廈
3F Mezzanine PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
(僅限媒體查詢)
Mezzanine Floor, PNB Financial Center
President Diosdado Macapagal Avenue
CCP Complex, Pasay City
週一至週五:上午8:00至下午8:00 (菲律賓馬尼拉時間)
Mabuhay Miles 電話服務中心
5F PNB Financial Center
Pres. Diosdado Macapagal Avenue
CCP Complex, Pasay City
保安部
PAL Gate 2, Andrews Avenue
Nichols, Pasay City 1300
美國DOT的航空消費者保護部門(ACPD)郵寄地址
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave., S.E.
Washington, D.C. 20590
http://www.dot.gov/airconsumer
更多信息關於需要航空公司使用殺蟲劑或噴霧殺蟲劑噴霧處理客艙的國家名單,請登錄:
https://www.transportation.gov/airconsumer/spray
無障礙網頁服務
殘障人士相關問題(僅適用於往返美國的航班)
想與菲律賓航空公司分享您的旅行經歷嗎?
透過點擊下面的客戶反映按鈕來表揚,分享建議或舉報投訴。
發送電子郵件後,您將收到:
1. 帶有序號的確認郵件和/或;
2. 來自我們的客戶體驗團隊詳細電子郵件的更新。
點擊客戶反映按鈕,即表示您同意菲航資料隱私政策,並在此表示您同意根據菲航資料隱私政策收集,使用,監控,披露或轉移您的個人資料。
點擊此按鈕將打開您的電子郵件電子應用程式或瀏覽器中的新選項頁面。它將使用您的登錄帳戶自動創建一個新電子郵件。 (請根據需要填寫詳細信息。)
您也可以書信方式寫給我們並將其寄至:
Philippine Airlines, Inc.
Manager – Customer Relations
PNB Financial Center, Pres. Diosdado Macapagal Ave., Pasay City, Philippines
PO Box 1300
如果您對預訂或機票有疑問,請致電我們的熱線電話或造訪離您最近的菲航票務櫃台